Education Lead-Generation Specialist
Hear how this 85-agent, blended contact center uses the Five9 Virtual Contact Center to modify programs and campaigns quickly and easily. Learn how Five9 enhances the customer experience with CRM screen posts and boosts agent productivity with predictive dialing.
Call Center Business Process Outsourcer
Learn how Five9 enables TMone to support a wide range of contact center programs and requirements with thousands of agents and extensive integration with Salesforce and other solutions. Hear how rapid scaling and fast deployment keep TMone winning in the competitive BPO space.
Virtualization Technology Provider
Hear how Citrix moved from a premise-based solution to cloud contact center technology. Key drivers included solid click-to-call, call monitoring, Salesforce integration, management dashboard features, and the ability to add seats quickly—all at lower costs.
Join Five9, Enterprise Connect and Forrester Research, as we discuss the latest tools and best practices for contact center managers.
Date: April 9
Time: 11:00am PST - 12:00pm PST / 2:00pm EST - 3:00pm EST
This webinar provides a specific and step-by-step plan to rapidly deploy a cloud contact center solution—Inbound, Outbound, and Blended.
In this live webinar, participants will see a demonstration of the integrated experience provided by the Five9 Adapter for Salesforce.
In this live webinar, participants will see a demonstration of the Five9 Social Customer Care and Social Lead Generation applications.
Participants to this webinar will witness a demonstration of the unified experience provided by the Five9 Adapter for NetSuite.
Join Five9 customer Laura Marx from NJ 2-1-1 as she discusses how a blended cloud environment enabled NJ 2-1-1 to engage other regions to handle call volume. Learn how to raise your customer service organization to new heights of customer satisfaction while preparing for disaster recovery.
Join Five9 for a demo of one of the industry's most advanced social and mobile customer care solutions
Five9, TMC, and industry expert Donna Fluss discuss how cloud based contact center solutions give a strategic service advantage to SMBs.
Learn the right way to bring social media into your contact center, in this live online event presented by cloud contact center and social customer care experts from Five9.
Come hear how the cloud is helping companies transform legacy call centers into tomorrow’s multi-cloud contact center.
Learn how can you improve performance and win the battle to deliver powerful customer connections in this Webinar.
In this session you will learn specific tips on getting started and running an at-home agent program in your contact center.
You’ve probably heard a lot about the benefits of cloud computing. But how does it apply to your contact center? Find out why so many companies are deciding to toss out their complex, expensive, on-premise contact center systems and make the move to the cloud.
What You Need to Know and Do Beginning this October 16, new TCPA amendments will be enforced and might impact your compliance obligations. Get access to suggested disclosure language, do's and don’ts for getting consent, specific term definitions, example forms and more.
In this webinar, Frost & Sullivan will examine how blended cloud contact center solutions can improve customer service while providing cost savings and greater productivity.
ICMI explains its plan to use mobile and social to deploy a virtual workforce management team that offers remote support to an “anytime, anyplace” workforce.
Learn the business advantages you can expect with a cloud solution and how to weight the cloud solution's strength in three key areas: flexibility, scalability, and security.
Learn all of the steps involved in creating an effective new queue on the fly, employing skill-based transfer, call prioritization, backup, automatic callback, and more.
With Industry Analyst Donna Fluss
Find out why choosing a new contact center infrastructure is one of the most crucial decisions your business can make. Learn about important steps in the process, from early research and RFP stages through scoring, selecting, and partnering with solution providers.
Seamless integration between contact center and CRM software brings compelling benefits—but not if you're using disparate systems that hold your agents and your business back.
Eliminate the recurring hassles and expenses associated with outdated call center infrastructure by upgrading to an efficient cloud solution. Five9's cloud contact center solution is cost effective, flexible, and improves agent productivity.