Call Center Business Process Outsourcer
Learn how Five9 enables TMone to support a wide range of contact center programs and requirements with thousands of agents and extensive integration with Salesforce and other solutions. Hear how rapid scaling and fast deployment keep TMone winning in the competitive BPO space.
Virtualization Technology Provider
Hear how Citrix moved from a premise-based solution to cloud contact center technology. Key drivers included solid click-to-call, call monitoring, Salesforce integration, management dashboard features, and the ability to add seats quickly—all at lower costs.
Join this webinar to hear how call center outsourcer, OnBrand24 was able to achieve transparency with the companies utilizing their call center services which, in turn, has helped their business and those that they support tremendously.
Date: January 26, 2015
Time: 10:00 AM PT/1:00 PM ET
Join this interactive webinar to learn about specific legal risks that outbound calling operations are facing with the recent TCPA regulations and how to decrease these associated risks so that you can focus on what’s most important - growing your business.
Date: January 28, 2015
Time: 10:00am PT/1:00pm ET
This webinar provides a specific and step-by-step plan to rapidly deploy a cloud contact center solution—Inbound, Outbound, and Blended.
In this live webinar, participants will see a demonstration of the integrated experience provided by the Five9 Adapter for Salesforce.
Join this webinar to see a demonstration of the unified experience provided by the Five9 integration with Zendesk.
Hear how Five9 created an efficient process for turning leads into high-value sales opportunities and had success with an innovative approach to coaching their sales agents.
Join us as we discuss how pulling together your systems, such as telephony and contact center applications with CRM software, a ticketing system, or call recording can help improve operational efficiencies, increase customer loyalty and ultimately increase sales.
Join this webinar with Five9 customer the Shipyard and learn how their fast-growing digital demand-building firm uses its cloud contact center to boost contact center reliability, launch programs more rapidly, and improve interaction effectiveness.
Join Five9 and CRMXchange to find out how to fix 8 things preventing connected customers from doing business with you.
Join Five9, Enterprise Connect and Forrester Research, as we discuss the latest tools and best practices for contact center managers.
Join Five9 customer Laura Marx from NJ 2-1-1 as she discusses how a blended cloud environment enabled NJ 2-1-1 to engage other regions to handle call volume. Learn how to raise your customer service organization to new heights of customer satisfaction while preparing for disaster recovery.
Join Five9 for a demo of one of the industry's most advanced social and mobile customer care solutions
Five9, TMC, and industry expert Donna Fluss discuss how cloud based contact center solutions give a strategic service advantage to SMBs.
Learn the right way to bring social media into your contact center, in this live online event presented by cloud contact center and social customer care experts from Five9.
Come hear how the cloud is helping companies transform legacy call centers into tomorrow’s multi-cloud contact center.
Learn how can you improve performance and win the battle to deliver powerful customer connections in this Webinar.
In this session you will learn specific tips on getting started and running an at-home agent program in your contact center.
You’ve probably heard a lot about the benefits of cloud computing. But how does it apply to your contact center? Find out why so many companies are deciding to toss out their complex, expensive, on-premise contact center systems and make the move to the cloud.
In this webinar, Frost & Sullivan will examine how blended cloud contact center solutions can improve customer service while providing cost savings and greater productivity.
ICMI explains its plan to use mobile and social to deploy a virtual workforce management team that offers remote support to an “anytime, anyplace” workforce.
Learn the business advantages you can expect with a cloud solution and how to weight the cloud solution's strength in three key areas: flexibility, scalability, and security.
Learn all of the steps involved in creating an effective new queue on the fly, employing skill-based transfer, call prioritization, backup, automatic callback, and more.
With Industry Analyst Donna Fluss
Find out why choosing a new contact center infrastructure is one of the most crucial decisions your business can make. Learn about important steps in the process, from early research and RFP stages through scoring, selecting, and partnering with solution providers.
Seamless integration between contact center and CRM software brings compelling benefits—but not if you're using disparate systems that hold your agents and your business back.
Eliminate the recurring hassles and expenses associated with outdated call center infrastructure by upgrading to an efficient cloud solution. Five9's cloud contact center solution is cost effective, flexible, and improves agent productivity.
This infographic highlights the increasing importance of social media as a contact center channel.
Today's modern consumer has incredibly high expectations; if those expectations are not met, they will become enraged!
87% of adults don't know the difference between CRM and contact center software, use this infographic to become an expert.