CX Resources: Guide & Tools for Customer Experience

Break Down Data Silos and Drive Fluid Customer Experiences with Five9 Workflow Automation

AI and Automation

Workflow Automation enables companies to seamlessly connect disparate systems, aggregate information, and trigger cross-platform workflows, making CX more fluid.

Sarika Prasad Senior Product Marketing Manager

Unlock the Next Level of Agent Productivity with Generative AI Summary on Five9 Agent Assist

AI and Automation

It's hard to keep up with all the buzz around Generative AI and how it's set to transform the business landscape. It's been a hot topic of discussion in 2023, and many of us are curious about this technology's practical applications and viability in the contact center.

Sarika Prasad Senior Product Marketing Manager

Blueprint for the Contact Center: A New Path for IT Professionals

Five9

The IT role has already changed a dozen times. Ask anyone who started their IT journey 30 — heck, 15 — years ago how many “digital transformations” they’ve been through. Luckily, when the dust settles, the addition of this technology typically results in more interesting, if not more vital, roles for IT. Blog 2 in the series.

Erin Wilson Dir., Technical Marketing

5 Reasons You Can’t Miss Enterprise Connect 2023

Events

Where can you go to exchange knowledge, network with experts and peers, explore new tech and strategies for the contact center and CX, and bask in the warm glow of the sun? Enterprise Connect 2023—happening in Orlando, Florida March 27 - 30!

Stephanie Wisdom Dir., Content and Customer Marketing

Black History Month: A Continuous Celebration

Five9

As Black History Month comes to an end, Five9 encourages you to continue the celebration, recognition, and education. Read to learn more about our celebration and our employees’ stories.

Alondra Mendoza Social Marketing Coordinator

The Third Era of AI is Upon Us

AI and Automation

The evolution of AI and where it is going.

Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

Building the Contact Center of the Future

Five9

Building a contact center? With the right set of plans, and a little change in perspective, we can ensure everyone is on the same journey. A journey to the contact center of the future.