Five9 Blog

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact center blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

Five9 recognized as a leader in the 2023 Gartner Magic Quadrant(TM) for CCaaS.

Five9 has been named a Leader in the 2026 Gartner® Magic Quadrant™ for Contact Center as a Service for the ninth time

Five9 is named a Leader in the 2026 Gartner® Magic Quadrant™ for CCaaS for the ninth time. See what sets our platform apart.

Jay Lee Chief Marketing and Growth Officer

Jay H. Lee is Chief Marketing and Growth Officer at Five9. Formerly CMO at Icertis and Avalara, he builds data-driven go-to-market engines that drive sustained growth.

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How Healthcare Leaders Use AI to Improve Patient Experience

Learn how AI, automation and omnichannel engagement improve patient access and the agent experience.

Roni Jamesmeyer Senior Product Marketing Manager

Senior Product Marketing Manager

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Consumers Aren't Rejecting AI in Customer Service. They're Asking Us to Earn It.

Consumers aren’t rejecting AI in customer service, they want it earned. Our research shows how trust, transparency and clean handoffs get you there.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Meet the Finalists of the 2026 Five9 New Era of CX Awards

Meet the 2026 Five9 New Era of CX Awards finalists, the leaders using AI and human ingenuity to transform customer and employee experiences.

Andy Dignan President

Andy Dignan has spent the majority of his career in the contact center and collaboration space. From consulting, to implementing, to designing, and selling solutions, his strength lies in his ability to bridge the gap between technical and business level conversations. Whether it’s meeting with a CIO or whiteboarding with a CTO, Andy is skilled at developing solutions that create positive business outcomes. He has a deep understating of the technology landscape and is considered an industry expert in the contact center & collaboration industry.

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AI Was Supposed to Shrink the Contact Center. Muse Just Showed Why It Won't.

Meta's Muse shows AI adds contact volume and still needs people. Get 3 steps to plan for volume, design AI handoffs, and update your CX metrics.

Jay Lee Chief Marketing and Growth Officer

Jay H. Lee is Chief Marketing and Growth Officer at Five9. Formerly CMO at Icertis and Avalara, he builds data-driven go-to-market engines that drive sustained growth.

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Five9 Brings Enterprise-Grade Voice AI Agents to Europe with Built-In Trust and Governance

Five9 Voice AI Agents launch in Europe with built-in trust and governance, so agentic AI can be trusted at scale.

Sarika Prasad Director, Product Marketing

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Inside AI Day 2026: Five Sessions, One Vision for Five9 AI

Five9 AI Day 2026 recap: five sessions on where CX AI is working, with real results from TruConnect and Advia Credit Union.