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Five9 Blogs

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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New Five9 Data: AI and CX – It is not replacing humans

New Five9 Data: AI and CX – It is not replacing humans

For the past couple of years, we’ve heard speculation about how AI could gradually replace jobs. While AI clearly has a place in customer experience, it might not be to the level that news headlines would make it seem. To get a better sense of the state of AI in customer experience, we surveyed attendees at CCW to understand sentiments toward AI and how CX leaders are or plan to integrate it into their operations.

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AI Strategy

Will Customer Service Leaders Become the Next “AI Strategists”?

Customer service leaders will soon be able to credibly call themselves AI Strategists.
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Five9 Named to 2024 Fortune Best Workplaces in the Bay Area List

Five9 Named to 2024 Fortune Best Workplaces in the Bay Area List

At Five9, we firmly believe that our people are our greatest asset and the driving force behind our mission to revolutionize customer experiences. The passion and talent of our team members make it possible for us to bring our vision to life every day.

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Telarus Chairman's Club: Celebrating Partnership

Telarus Chairman's Club: Celebrating Partnership

As the Telarus Channel Manager for Five9, I recently had the privilege of attending Telarus Chairman's Club event, and what an unforgettable experience it was! Not only was it a celebration of top performers within the Telarus community, but it also marked a significant milestone for our company as the event’s sole sponsor.

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Five9 CMO Niki Hall speaks at CCW

CCW Panel Recap: How We Can Empower Those Around Us

I had the honor to participate in a panel, Stronger Together: Empowering Women's Impact in the Workplace, at Customer Contact Week (CCW) conference in Las Vegas. I was joined by Becky Jones, President at MosaiCX, Annie Weckesser, Chief Marketing Officer at Uniphore, and the panel was hosted by CCWomen founder, Sandy Ko. We explored our individual paths to pursuing a career in tech and how we view mentorship and empowerment in the workplace.

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Engaged Contact Center Agents

WEM or WFO? What’s the Difference, and Why Does It Matter?

Acronyms abound in contact center software. So what’s the difference between WEM and WFO?
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Five9 Earns 2024 Metrigy MetriStar

Five9 Awarded 2024 Metrigy MetriStar for Top Provider of CCaaS

Today, Five9 announced that it has received the Metrigy MetriStar Top Provider award for Contact Center as a Service Platform (CCaaS) for the third year in a row, as published in Customer Experience MetriCast: 2024.

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