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Blueprint for the Contact Center: A New Path for IT Professionals

The IT role has already changed a dozen times. Ask anyone who started their IT journey 30 — heck, 15 — years ago how many “digital transformations” they’ve been through. Luckily, when the dust settles, the addition of this technology typically results in more interesting, if not more vital, roles for IT.  Blog 2 in the series.
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Erin Wilson Dir., Technical Marketing

5 Reasons You Can’t Miss Enterprise Connect 2023

Where can you go to exchange knowledge, network with experts and peers, explore new tech and strategies for the contact center and CX, and bask in the warm glow of the sun? Enterprise Connect 2023—happening in Orlando, Florida March 27 - 30!
Stephanie Wisdom
Stephanie Wisdom Dir., Content and Customer Marketing

Black History Month: A Continuous Celebration

As Black History Month comes to an end, Five9 encourages you to continue the celebration, recognition, and education. Read to learn more about our celebration and our employees’ stories.
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Alondra Mendoza Social Marketing Coordinator

The Third Era of AI is Upon Us

The evolution of AI and where it is going.
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Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

Building the Contact Center of the Future

Building a contact center? With the right set of plans, and a little change in perspective, we can ensure everyone is on the same journey. A journey to the contact center of the future.
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Erin Wilson Dir., Technical Marketing

 Five9 Customers Win Enterprise Connect IT Hero and Spotlight Awards

Two of our customers will be recognized for their expertise and leadership at Enterprise Connect, taking place March 27-30. Read on to learn more about their stories.
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Allison Wilson Director of Media and Analyst Relations

Leading media and analyst relations to drive awareness, perception and preference for the Five9 brand. 

Five9 and Invoca: Elevating Customer Experience Through Memorable Moments

Invoca’s integration with Five9 stitches together online and offline customer experiences in one platform. With Real-time data, contact call centers can work efficiently seeing any areas for improvement to maintain a happy customer journey.
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