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Five9 Blog

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact center blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

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Why Today's Top Brands are Rewriting the Customer Journey

Consumers have more purchasing options than ever before. Where there used to be just a handful of choices, now there are hundreds—all competing for attention. But it's not just supply and demand dynamics driving this shift. Leading brands are doubling down on customer journey orchestration to stand out and build lasting loyalty.  

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Five9 Celebrates Eleven Honorees Named to 2025 CRN® Women of the Channel List

Today I'm excited to share that eleven incredible Five9 team members have been named to the 2025 CRN® Women of the Channel list! This is the third year in a row Five9 women have received this honor, reflecting both the talent on our team and the strong, supportive culture we’ve built.  

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On Five9 Day, We Celebrate the Power of More—Thanks to Partners

On Five9 Day, we celebrate our partners driving The New CX—scaling AI, transforming CX, and delivering real outcomes for customers worldwide.
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Winning Over Gen Z and Millennials: How to Tailor Customer Service for the Next Generation

The days of door-to-door sales and call-in complaints are long gone. Today, purchases happen with a click—no human interaction required. And when something goes wrong, it only takes one social post to spark a global conversation.

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Five9 Day: Celebrating the Heroes of The New CX

Celebrate Five9 Day with us—a moment to honor the people redefining CX through real stories, human connection, and AI-powered transformation.
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Reimagining Service with AI: See What’s Next from Five9 at ServiceNow Knowledge 2025

Five9 and ServiceNow are reimagining AI-powered service with real-time data, automation, and innovations like TranscriptStream. See it live at Knowledge 2025!
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Meet Five9 Fusion for Salesforce: The Real-Time AI-Powered Future of CX

Five9 Fusion for Salesforce, our next-gen native integration with Salesforce, delivers real-time, AI-powered CX to boost efficiency, personalize service, and scale fast.

Call 1-800-553-8159 to learn more about Five9