Predictive Dialer

Predictive dialer software from Five9 helps call centers comply with regulations while improving productivity.

Many call centers and businesses that make a significant number of outbound calls have struggled to maintain productivity levels. Without using predictive dialers, call center agents and other employees must manually call customers. More often than not, time spent making manual phone calls is wasted as calls are diverted to answering machines, costing the business in lost productivity and wages.

Five9 provides the market-leading hosted predictive dialer to automate your outbound activities. In any industry, when you regularly make outbound calls to your customers and are looking for ways to improve your productivity, the Five9 dialer can help. Because the software is hosted, it's easy to set up and use. And, because it is available on-demand, you only pay for the capacity you need, easily adding capacity as your business grows.

Predictive dialers do it all for you automatically: they run through your calling lists across multiple campaigns, detect answering machines and busy signals, avoid "do-not-call" numbers to ensure compliance with regulations, and automatically adjust the dialing pace according to agent availability.

With easy-to-use settings for calls-to-agent ratios, call progress detection and dropped calls, you can fine-tune the dialer software so that your business goals are achieved while you stay compliant with telemarketing regulations.

By leveraging our solution, in as little as 72 hours your call center or business will enjoy vastly improved productivity while complying with regulations. As a result, you will be able to make more calls and generate even greater revenues than you are achieving today.

Outbound Campaign Properties

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