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Contact Center Agent

Empower Contact Center Agent with Cloud Solutions

Optimizing the workings of contact center agents is primal to a business. They need to engage customers in channels of their choice, in order to drive brand loyalty, and deliver great service. Five9 can help you do just that.

Five9 offers a set of intuitive technologies called the Five9 Connect™, which includes a Natural Language Processing (NLP) engine. Agents can filter and categorize interactions based on business-rules and unique business policies.

Your contact center agents can:

  • Initiate chats with customers through multiple touch points
  • Start sessions based on triggers – email opening, missed calls, social media responses, etc.
  • Increase the number of chat interactions each agent can handle
  • Transfer chats to other agents
  • Understand the context of the chat request

By providing a powerful multichannel agent desktop, Five9 provides cross-channel trending, to see previous social and chat responses.Want to know more about our multichannel applications? Click on "Get Info" and a Five9 expert is ready to help. 

Contact Center Agent

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information