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Contact Center Agent

Optimizing the workings of contact center agents is primal to a business. They need to engage customers in channels of their choice, in order to drive brand loyalty, and deliver great service. Five9 can help you do just that.

Five9 offers a set of intuitive technologies called the Five9 Connect™, which includes a Natural Language Processing (NLP) engine. Agents can filter and categorize interactions based on business-rules and unique business policies.

Your contact center agents can:

  • Initiate chats with customers through multiple touch points
  • Start sessions based on triggers - email opening, missed calls, social media responses, etc.
  • Increase the number of chat interactions each agent can handle
  • Transfer chats to other agents
  • Understand the context of the chat request

By providing a powerful multichannel agent desktop, Five9 provides cross-channel trending, to see previous social and chat responses.Want to know more about our multichannel applications? Click on "Get Info" and a Five9 expert is ready to help.

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Call 1-800-553-8159 for More Information