Five9 Contact Center Software Works with Your CRM

Integrate with Salesforce, Oracle, Microsoft, Netsuite, Zendesk, & More

Push relevant customer data to the agent’s screen with screen pops
Log call data to the CRM automatically
Match inbound and outbound call information with CRM data
Take advantage of Five9 features from inside the CRM interface — record, park, cold or warm transfer, conference, one-click dial, & more
Integrate campaigns, calling lists, & predictive dialing to boost sales leads and conversion rates

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See how Five9 empowers inbound contact centers.

Five9 Integrates with Leading CRMs

CRM Integration Makes Call Centers More Productive

Five9's hosted call center software pulls relevant customer information from your CRM on demand and displays it on agents’ screens so they have immediate access to customer histories across all channels. When the agent resolves the issue, it is automatically logged back to the customer relationship management software.

Agents become empowered to focus on solutions and service instead of bridging disparate systems. Customers are happier when they don’t have to repeat the same information, and problems get solved quickly.

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Screen Pops Pull Customer Information from the CRM

Know who’s calling, why they’re calling, and what to do next. Pop relevant customer history and data straight to the agent’s desktop. Agents have the best information to start helping the customer straight away without wasting time.

Calls Are Automatically Logged Back to the CRM

Automatically log important call data to the CRM. Agents can go straight to the next call, and don’t need to waste time doing repetitious data entry.

A Single Interface Integrated into the CRM

Important functions like placing, transferring, and recording calls are integrated directly into the CRM interface. Agents are more productive when they don’t need to spend time switching back and forth between screens.

Take a Closer Look

Find out more about how different leading and open source CRMs and the Five9 Contact Center work better together, making your agents more productive and giving your small, medium, or large business a competitive edge.

Inbound Call Centers

ACD, IVR, & CTI

Omnichannel Call Centers

Social, Mobile, Email, & Chat

Outbound Call Centers

TCPA, Predictive, Power, & Progressive Dialers

Blended Call Centers

Integrated Outbound, Inbound, & Omnichannel

Why
Choose
Five9

Simple Pricing

Month-to-Month or Annual

Our pricing is simple. No long-term contracts. Monthly or annual pricing is based on the number of seats.

Cloud Based

From 3 to 1,000+ Agents

No special hardware or system purchases are necessary to run Five9. All you need is a computer, Internet, and headset.

Voice Quality

We Use Top-Tier Providers

Crystal clear voice quality using voice lines from premium providers, such as Comcast and AT&T.

CRM Integration

Salesforce, Oracle, NetSuite

Five9 integrates with all the leading CRM packages including Salesforce, Oracle, and NetSuite.

Call Center Versatility

Inbound, Outbound, & Blended

Five9 works in all calling environments, supporting inbound, outbound, and blended needs.

Gartner® Issues 2021 Critical Capabilities Report for Contact Center as a Service

To help organizations in their buying decisions, Gartner has published its 2021 Critical Capabilities Report, which analyzes 12 CCaaS providers and is a companion document to the Gartner CCaaS Magic Quadrant. The analysis is based on 12 Gartner-defined critical capabilities mapped against five use cases.

VIEW GARTNER REPORT

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Five9. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Pay Only for What You Need

Pricing is based on the number of seats, usage, and features. If you only need 3 seats, you only pay for 3 seats. Changing that number is easy.

No Long-Term Contracts

Choose a month-to-month or annual plan. It's your choice. There are no long-term contracts to limit your flexibility.

No Infrastructure Costs

All you need is a computer, Internet, and a headset. Five9 is in the cloud, so there are no big up-front costs. No servers. No technicians. No maintenance.

No Surprises

Pricing is simple. The basic product includes a generous set of features and popular bundled plans with unlimited talk-time and monthly per-agent fees. Unbundled pricing is available.

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