Work Smarter Inside
Your CRM

Five9 lets your team work where they’re most productive
—right inside the CRM

  • Instantly surface real-time customer data with dynamic screen pops and insight
  • Accelerate service with AI-powered automation and agent assistance embedded in your CRM
  • Automatically log calls and sync summaries to keep CRM records complete and contextual
  • Manage calls—record, transfer, conference, and more—directly from your CRM
  • Drive faster lead conversion by aligning calling lists and outreach with CRM insights
  • Integrate with Salesforce, ServiceNow, Oracle, Microsoft, Zendesk, and more
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Smarter Integrations. Better Conversations.

Seamlessly integrate your contact center software with your trusted CRM provider. Enable real-time data sync, click-to-dial, auto-logging, and CRM-based call controls so reps can focus on conversations, not toggling tabs.

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See The New CX in Action

Alaska Case Study

More Care, Less Complexity: Alaska Airlines' CX Transformation

Alaska Airlines transitioned to the cloud, scaling omnichannel support and empowering remote workforce with AI-driven Agent Assist to simplify operations, enhance efficiency, and drive growth through seamless customer care.

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Central Bank Case Study

Central Bank Gains Efficiency with Smarter, Optimized Support

With 80% intent-matching accuracy through AI Agents, Central Bank resolved routine inquiries efficiently, allowing live agents to spend more time building loyalty through personalized, community-focused care

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Exact Sciences Case Study

Exact Sciences Cuts Patient Time by 60% with Smarter CX

Reduced test scheduling time by 60% using AI-driven solutions, helping patients complete at-home cancer screenings faster and supporting their mission to save lives through early detection.

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US Radiology Case Study

Lumexa Imaging Improves Patient Care While Unlocking $4M in Revenue

Automated follow-up reminders, helping patients schedule imaging before deductibles reset, reducing costs, improving care, and driving $4M in revenue.

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Do more with the Five9 Intelligent CX Platform

Deliver AI-driven, hyper-personalized experiences with The New CX.

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