Five9's hosted call center software pulls relevant customer information from your CRM on demand and displays it on agents’ screens so they have immediate access to customer histories across all channels. When the agent resolves the issue, it is automatically logged back to the customer relationship management software.
Agents become empowered to focus on solutions and service instead of bridging disparate systems. Customers are happier when they don’t have to repeat the same information, and problems get solved quickly.
Know who’s calling, why they’re calling, and what to do next. Pop relevant customer history and data straight to the agent’s desktop. Agents have the best information to start helping the customer straight away without wasting time.
Automatically log important call data to the CRM. Agents can go straight to the next call, and don’t need to waste time doing repetitious data entry.
Important functions like placing, transferring, and recording calls are integrated directly into the CRM interface. Agents are more productive when they don’t need to spend time switching back and forth between screens.
Find out more about how different leading and open source CRMs and the Five9 Contact Center work better together, making your agents more productive and giving your small, medium, or large business a competitive edge.
ACD, IVR, & CTI
Social, Mobile, Email, & Chat
TCPA, Predictive, Power, & Progressive Dialers
Integrated Outbound, Inbound, & Omnichannel
Our pricing is simple. No long-term contracts. Monthly or annual pricing is based on the number of seats.
No special hardware or system purchases are necessary to run Five9. All you need is a computer, Internet, and headset.
Crystal clear voice quality using voice lines from premium providers, such as Comcast and AT&T.
Five9 integrates with all the leading CRM packages including Salesforce, Oracle, and NetSuite.
Five9 works in all calling environments, supporting inbound, outbound, and blended needs.
To help organizations in their buying decisions, Gartner has published its 2021 Critical Capabilities Report, which analyzes 12 CCaaS providers and is a companion document to the Gartner CCaaS Magic Quadrant. The analysis is based on 12 Gartner-defined critical capabilities mapped against five use cases.VIEW GARTNER REPORT
Pricing is based on the number of seats, usage, and features. If you only need 3 seats, you only pay for 3 seats. Changing that number is easy.
Choose a month-to-month or annual plan. It's your choice. There are no long-term contracts to limit your flexibility.
All you need is a computer, Internet, and a headset. Five9 is in the cloud, so there are no big up-front costs. No servers. No technicians. No maintenance.
Pricing is simple. The basic product includes a generous set of features and popular bundled plans with unlimited talk-time and monthly per-agent fees. Unbundled pricing is available.
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