Intelligent Call Routing Made Easy

Apply Business Rules & Make Updates on the Fly

  • Intelligently route customer contacts to agents as they become available
  • Advanced routing and distribution configurations including skills-based, data-driven, conditional, customer segmentation, & last-agent routing
  • Handle phone calls, chat messages, emails, social media responses, & more all from the same interface while keeping a unified view of the customer history across all touchpoints

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Trusted and used by 3,000+ global customers

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Improve Your Omnichannel Routing

Five9’s Automated Call Distribution (ACD) routes your customers to the best agent to help them. Customers are always directed to the most relevant resource according to your business rules, so agents don’t waste time transferring calls. This translates to huge productivity gains and a boost in customer satisfaction.

With global in-region voice capabilities your agent resources are optimized with the highest quality and most effective solution.

Routing logic is easily setup to match business needs. Five9’s ACD is feature-rich, customizable, and easy to use — even for non-technical users new to automatic call distributors.

See The New CX in Action

Alaska Case Study

More Care, Less Complexity: Alaska Airlines' CX Transformation

Alaska Airlines transitioned to the cloud, scaling omnichannel support and empowering remote workforce with AI-driven Agent Assist to simplify operations, enhance efficiency, and drive growth through seamless customer care.

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Central Bank Case Study

Central Bank Gains Efficiency with Smarter, Optimized Support

With 80% intent-matching accuracy through AI Agents, Central Bank resolved routine inquiries efficiently, allowing live agents to spend more time building loyalty through personalized, community-focused care

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Exact Sciences Case Study

Exact Sciences Cuts Patient Time by 60% with Smarter CX

Reduced test scheduling time by 60% using AI-driven solutions, helping patients complete at-home cancer screenings faster and supporting their mission to save lives through early detection.

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US Radiology Case Study

Lumexa Imaging Improves Patient Care While Unlocking $4M in Revenue

Automated follow-up reminders, helping patients schedule imaging before deductibles reset, reducing costs, improving care, and driving $4M in revenue.

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Do more with the Five9 Intelligent CX Platform

Deliver AI-driven, hyper-personalized experiences with The New CX.

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