Intelligent Call Routing Made Easy

Apply Business Rules & Make Updates on the Fly

Intelligently route customer contacts to agents as they become available
Advanced routing and distribution configurations including skills-based, data-driven, conditional, customer segmentation, & last-agent routing
Handle phone calls, chat messages, emails, social media responses, & more all from the same interface while keeping a unified view of the customer history across all touchpoints

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Leading Brands Choose Five9

Improve Your Omnichannel Routing

Five9’s Automated Call Distribution (ACD) routes your customers to the best agent to help them. Customers are always directed to the most relevant resource according to your business rules, so agents don’t waste time transferring calls. This translates to huge productivity gains and a boost in customer satisfaction.

With global in-region voice capabilities your agent resources are optimized with the highest quality and most effective solution.

Routing logic is easily setup to match business needs. Five9’s ACD is feature-rich, customizable, and easy to use — even for non-technical users new to automatic call distributors.

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