Call Center Software from Five9

Make Agents 300% More Productive

Simple and user-friendly Agent, Supervisor, and Administrator interface
Out of the box CRM integration with all leading providers
Rapid deployment gets you up and running in weeks, not months or years

See how Agent Desktop Plus enables agent productivity

Five9 Makes Your Contact Center More Productive

Five9's next generation contact center software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

Great customer service integrates all communication channels with interaction history to provide context for the every conversation. Combine that with continuous platform and product updates to enable our customers to leverage today’s technology and prepare for the future and it's easy to understand why companies that care about customer service choose Five9.

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Smart Dialer

Minimize Agent Waiting

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Instant Prospect Details

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

Agent-Caller Matching

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Agent Desktop Plus

Boost agent productivity, reduce training costs, and see customer satisfaction scores skyrocket.

Easy Access

Everything the agent needs is accessible from one screen

Improved Response Rates

Alerts notify agent when interaction requires immediate attention

Customer Insights

Rich visualization of customer profile for text interactions

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Award Winning Software

Five9 has been honored with recognition from analysts and industry publications including Gartner, Aragon Research, and Forrester

Inbound Call Centers

ACD, IVR, & CTI

Omnichannel Call Centers

Social, Mobile, Email, & Chat

Outbound Call Centers

TCPA, Predictive, Power, & Progressive Dialers

Blended Call Centers

Integrated Outbound, Inbound, & Omnichannel

Why
Choose
Five9

Simple Pricing

Month-to-Month or Annual

Our pricing is simple. No long-term contracts. Monthly or annual pricing is based on the number of seats.

Cloud Based

From 3 to 1,000+ Agents

No special hardware or system purchases are necessary to run Five9. All you need is a computer, Internet, and headset.

Voice Quality

We Use Top-Tier Providers

Crystal clear voice quality using voice lines from premium providers, such as Comcast and AT&T.

CRM Integration

Salesforce, Oracle, NetSuite

Five9 integrates with all the leading CRM packages including Salesforce, Oracle, and NetSuite.

Call Center Versatility

Inbound, Outbound, & Blended

Five9 works in all calling environments, supporting inbound, outbound, and blended needs.

Gartner Ranks Five9 Highest for Agile Contact Center and North America Use Cases

Critical Capabilities for Contact Center as a Service

Gartner evaluated the offerings of 13 CCaaS providers based on 11 Gartner-defined critical capabilities mapped against five use cases to assist businesses in their CCaaS buying decisions.

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This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Five9. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Low Price, Total Flexibility

"We Found Five9 to Be the Best Value"

Hear why over 2,000 businesses ranging from small business to enterprise have chosen Five9.

Pay Only for What You Need

Pricing is based on the number of seats, usage, and features. If you only need 3 seats, you only pay for 3 seats. Changing that number is easy.

No Long-Term Contracts

Choose a month-to-month or annual plan. It's your choice. There are no long-term contracts to limit your flexibility.

No Infrastructure Costs

All you need is a computer, Internet, and a headset. Five9 is in the cloud, so there are no big up-front costs. No servers. No technicians. No maintenance.

No Surprises

Pricing is simple. The basic product includes a generous set of features and popular bundled plans with unlimited talk-time and monthly per-agent fees. Unbundled pricing is available.

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Take a Closer Look

Blended Contact Center

Data Sheet

Get all the benefits of feature-rich on-premise systems with none of the hassle. The Five9 Virtual Contact Center (VCC) suite gives your people the tools they need to make powerful customer connections while delivering the results your business requires.

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10 Reasons to Use the Cloud

Whitepaper

The contact center infrastructure market is undergoing a major revolution, moving from complex, on-premise, multi-vendor technology to easy-to-use, all-in-one software suites in the cloud. ls moving your contact center to the cloud right for your business?

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Five9 Powers Over 2,000 Clients

from Small Business to Enterprise

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