Google & Five9

Providing businesses the ability to improve customer service through the power of AI in the Contact Center

Google Cloud Contact Center

Provides a collection of connected tools for contact center providers and operators to create contact center solutions. These tools, built upon Google’s machine learning technology, can help contact center providers and operators to:

  • Build robust virtual agents that can understand customer statements, determine appropriate responses, and reply to customers directly.
  • Increase the effectiveness of live agents by surfacing support documents to consult while working with customers.
  • Build a searchable repository of support documents organized around central themes.
  • Discover themes and keywords that help diagnose customer concerns by analyzing archived customer data like call recordings, chat logs, and email correspondences.
Five9 & Google Partnership Announcement Video

Five9 CEO Rowan Trollope Announces the Partnership with Google Cloud Contact Center AI.

Watch Google Partnership Announcement
Infographic: 5 Levels of Agent Augmentation

See the power of AI and how agent augmentation increases capacity and skills.
 

Discover the 5 Levels of Agent Automation
AI and the Future of the Contact Center

Read about the fundamental changes driving transformation in the contact center.
 

AI and the Future of the Contact Center Blog

Datasheet: Google Contact Center AI

Learn more on how Five9 Genius and Google Contact Center AI makes it easy for organizations to leverage data and intelligence to deliver a better customer and agent experience.

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Five9 Genius AI-Driven Workflow

AI-Driven Workflow for the Digital Enterprise

Watch how a powerful single workflow engine leverages multiple data sources and drives intelligent omnichannel routing of customer interactions. Regardless of the channel, Five9 Genius can provide agent guidance on customer journey and next steps for an amazing and personalized customer experience.

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