Optimize Outbound Results with Predictive Dialing
Providing advanced algorithms to predict agent availability and adjust dial rates accordingly
- Reduce agent idle time and increase productivity by better aligning staffing levels with calling rates
- Boost connection rates with answering machine detection, certified caller, and other advanced technologies
- Avoid dialing errors caused by manually dialing numbers
Reduce agent idle time and increase productivity by better aligning staffing levels with calling rates
Boost connection rates with answering machine detection, certified caller, and other advanced technologies
Avoid dialing errors caused by manually dialing numbers
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Get the Right Auto Dialer Solution for Your Business
Whether your business uses outbound dialers to drive sales or connect with customers, Five9 will partner with you to create the right outbound dialing strategy for your unique needs.
Five9 auto dialer solutions support multiple dialing modes to align with your unique business needs and requirements. Discover the solution that works best for you!
- Predictive Dialer: Gain maximum control over dial rate with manually configured calls-to-agent ratios
- Progressive Dialer: Use advanced algorithms to predict agent availability and adjust dial rates accordingly
- Power Dialer: Provide agents with on-screen customer history from your CRM before each call
- Preview Dialer: Adaptively control dialing pace based on past campaign performance
- TCPA Manual Touch Mode: Restricted manual dialing only, with no “capacity” to conduct automated dialing
The result is a more efficient, proactive workforce – and an elevated customer experience
“Whether they’re calling in, whether they’re chatting with us, our agents are able to navigate that situation. They have all the information they need, handy, to be able to resolve the issue quickly.”
Aimee Baldassaro
From You Flowers
“Whether they’re calling in, whether they’re chatting with us, our agents are able to navigate that situation. They have all the information they need, handy, to be able to resolve the issue quickly.”
Aimee Baldassaro
From You Flowers
A Few of Our Recognitions:
Five9 was recognized with a Gold Globee in the second annual Disruptor Awards, which highlight the success of technologies and solutions that supplement consumer experience. Disruptor companies like Five9 are selected for their ability to innovate the industry with unique solutions and modern tools that enhance the customer experience.
The Globee Golden Bridge Awards program honors the world's best in organizational performance, based on an evaluation of characteristics like services, innovation, and customer satisfaction. Over 100 expert judges from across the world participated in the awards, recognizing Five9 for strong performance in Cloud Computing/SaaS Innovation.
The Globee Information Technology World Awards® recognize IT and cyber security vendors that lead in innovation with their products, services, and solutions. Over 170 expert judges evaluated the award entries, and Five9 received a Silver Globee for Hot Company of the Year, based on the success of its AI solutions in customer engagement.
Brandon Hall Group operates the longest running awards program in Human Capital Management and identified Five9 Agent Assist as a top performer. The awards were judged by a panel of veteran, independent senior industry experts and Brandon Hall Group senior analysts and executives, who evaluated entries based upon unique differentiators, value proposition and measurable results.
2021 BIG Innovation Awards 2021 - Five9 Agent Assist and Inference Studio Platform Win 2021 Big Innovation Awards
Five9 was recognized with a Gold Globee in the second annual Disruptor Awards, which highlight the success of technologies and solutions that supplement consumer experience. Disruptor companies like Five9 are selected for their ability to innovate the industry with unique solutions and modern tools that enhance the customer experience.