Elevate Agent Productivity with Predictive Dialing
Give your agents a 300% boost in efficiency by helping them focus on viable calls. Use Five9’s Predictive Dialer technology to increase the amount of time your agents spend talking to real prospects and customers.
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Regulate the pace of outbound dialing
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Dial leads only as agents become available
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Leave automatic voicemail while shifting to the next call
Speed Up Your Contact Center with the Predictive Dialer
Part of Five9 Outbound Voice, the Predictive Dialer technology connects agents only to calls answered by people, freeing agents from listening to unanswered calls, busy signals, disconnected lines, or voice mail. The Predictive Dialer predicts both the average time it will take a prospect to answer a call and agent availability, then adjusts the dialing rate accordingly. Enable agents to dramatically increase their number of live voice connections.
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Leading Brands Choose Five9
Build Trust with Your Customers
“Whether calm seas or the middle of a storm, Five9 delivers.”
Teddy Liaw
NexRep
Pay Only for What You Need
- Pricing is based on the number of seats, usage, and features. If you only need 3 seats, you only pay for 3 seats. Changing that number is easy.
No Long-Term Contracts
- Choose a month-to-month or annual plan. It's your choice. There are no long-term contracts to limit your flexibility.
No Infrastructure Costs
- All you need is a computer, Internet, and a headset. Five9 is in the cloud, so there are no big up-front costs. No servers. No technicians. No maintenance.
No Surprises
- Pricing is simple. The basic product includes a generous set of features and popular bundled plans with unlimited talk-time and monthly per-agent fees. Unbundled pricing is available.
Features that will bring your call
center service to the next level.
Smart Dialer
Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.
On-Screen Caller Info
Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.
Intelligent Routing
The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.
What people are saying about our Contact Center Software...
The NexRep contact center is different from other contact centers in that a hundred percent of our agents are virtualized at home and we're able to route contacts – whether it be voice, emails, chats, SMS, or even social media – through the cloud directly to the homes of our agents.
Teddy Liaw
CEO, NexRep