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Optimize Outbound Results with Predictive Dialing

Providing advanced algorithms to predict agent availability and adjust dial rates accordingly

  • Reduce agent idle time and increase productivity by better aligning staffing levels with calling rates
  • Boost connection rates with answering machine detection, certified caller, and other advanced technologies
  • Avoid dialing errors caused by manually dialing numbers

Reduce agent idle time and increase productivity by better aligning staffing levels with calling rates

Boost connection rates with answering machine detection, certified caller, and other advanced technologies

Avoid dialing errors caused by manually dialing numbers    
 

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Leading Brands Choose Five9

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Get the Right Auto Dialer Solution for Your Business

Whether your business uses outbound dialers to drive sales or connect with customers, Five9 will partner with you to create the right outbound dialing strategy for your unique needs. 

Five9 auto dialer solutions support multiple dialing modes to align with your unique business needs and requirements. Discover the solution that works best for you!

  • Predictive Dialer: Gain maximum control over dial rate with manually configured calls-to-agent ratios 
  • Progressive Dialer: Use advanced algorithms to predict agent availability and adjust dial rates accordingly  
  • Power Dialer: Provide agents with on-screen customer history from your CRM before each call
  • Preview Dialer: Adaptively control dialing pace based on past campaign performance 
  • TCPA Manual Touch Mode: Restricted manual dialing only, with no “capacity” to conduct automated dialing

The result is a more efficient, proactive workforce – and an elevated customer experience

Maximize Productivity Today

Watch Why Our Customers Place Their Trust in Us

We use the term ‘guest experience’ when we describe GX versus CX, and to us, that means that when you fly on Alaska Airlines, you feel cared for and want to come back and fly with us again and again.”

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Customer service is more important than ever for PING because it allows us to get closer to our consumers, ensure a more positive relationship with them, and provide a better product and better experiences for them.”

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This is a journey. It compels us to continue investment in ensuring that we are doing everything in our power to provide the best possible care.”

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We are solely focused on how we can deliver not only the best value but the best experience to our customers.”

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Watch Why Our Customers Place Their Trust in Us

Alaska Airlines

We use the term ‘guest experience’ when we describe GX versus CX, and to us, that means that when you fly on Alaska Airlines, you feel cared for and want to come back and fly with us again and again.”

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PING

Customer service is more important than ever for PING because it allows us to get closer to our consumers, ensure a more positive relationship with them, and provide a better product and better experiences for them.”

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AdventHealth

This is a journey. It compels us to continue investment in ensuring that we are doing everything in our power to provide the best possible care.”

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From You Flowers

We are solely focused on how we can deliver not only the best value but the best experience to our customers.”

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