Quality Management from Five9
Make Agents 300% More Productive
- Improve service quality and enhance the customer experience
- Identify agent skill gaps as input for coaching and training needs
- Out-of-the-box QM reports
Five9 Makes Your Contact Center More Productive
Tie your business and operational goals to your agents’ performance to take your QM process to the next level with Quality Optimization. Quality Optimization enables targeted call monitoring based on built-in or custom key performance indicators (KPIs). You set your KPI targets and benchmark your agents during customer interactions on metrics that reflect your business goals.
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Leading Brands Choose Five9
Build Trust with Your Customers
“Whether calm seas or the middle of a storm, Five9 delivers.”
Teddy Liaw
NexRep
Pay Only for What You Need
- Pricing is based on the number of seats, usage, and features. If you only need 3 seats, you only pay for 3 seats. Changing that number is easy.
No Long-Term Contracts
- Choose a month-to-month or annual plan. It's your choice. There are no long-term contracts to limit your flexibility.
No Infrastructure Costs
- All you need is a computer, Internet, and a headset. Five9 is in the cloud, so there are no big up-front costs. No servers. No technicians. No maintenance.
No Surprises
- Pricing is simple. The basic product includes a generous set of features and popular bundled plans with unlimited talk-time and monthly per-agent fees. Unbundled pricing is available.
Features that will bring your call
center service to the next level.
Smart Dialer
Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.
On-Screen Caller Info
Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.
Intelligent Routing
The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.
What people are saying about our Contact Center Software...
The NexRep contact center is different from other contact centers in that a hundred percent of our agents are virtualized at home and we're able to route contacts – whether it be voice, emails, chats, SMS, or even social media – through the cloud directly to the homes of our agents.
Teddy Liaw
CEO, NexRep