Achieve Balance in Staffing with Workforce Management
Five9 Workforce Management (WFM) for your contact center helps you keep customers happy by getting the most out of the right agents at the right times.
- Align contact volumes with agent resources throughout the day.
- Leverage resources for planning, forecasting, scheduling, agent adherence, adaptive intraday management, and more.
- Maximize agent productivity while meeting the scheduling needs of your employees.
Fine-tune Your Contact Center with WFM from Five9
Staffing concerns can make or break how customers perceive your organization. Five9 Workforce Management can help you mitigate those concerns while improving customer experiences. Our WFM offering enables you to optimize the use of your agents, creating experiences your customers want. We make it possible to keep your agents engaged and your customers happy.
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Leading Brands Choose Five9
Build Trust with Your Customers
“Whether calm seas or the middle of a storm, Five9 delivers.”
Teddy Liaw
NexRep
Pay Only for What You Need
- Pricing is based on the number of seats, usage, and features. If you only need 3 seats, you only pay for 3 seats. Changing that number is easy.
No Long-Term Contracts
- Choose a month-to-month or annual plan. It's your choice. There are no long-term contracts to limit your flexibility.
No Infrastructure Costs
- All you need is a computer, Internet, and a headset. Five9 is in the cloud, so there are no big up-front costs. No servers. No technicians. No maintenance.
No Surprises
- Pricing is simple. The basic product includes a generous set of features and popular bundled plans with unlimited talk-time and monthly per-agent fees. Unbundled pricing is available.
Features that will bring your call
center service to the next level.
Smart Dialer
Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.
On-Screen Caller Info
Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.
Intelligent Routing
The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.
What people are saying about our Contact Center Software...
The NexRep contact center is different from other contact centers in that a hundred percent of our agents are virtualized at home and we're able to route contacts – whether it be voice, emails, chats, SMS, or even social media – through the cloud directly to the homes of our agents.
Teddy Liaw
CEO, NexRep