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Use AI to Create a New
Digital Workforce

Use AI to Create a New Digital Workforce

Best-in-class Five9 Intelligent Virtual Agents function as a digital workforce, automating interactions and assisting your live agents.

 

 
 
  • Reduce the number of incoming calls to live agents by up to 68%.
  • Lower agent handle time by 15%.
  • Cut service costs by up to 90%.

Reduce the number of incoming calls to live agents by up to 68%.

Lower agent handle time by 15%.

Cut service costs by up to 90%.

Reduce the number of incoming calls to live agents by up to 68%.

Lower agent handle time by 15%.

Cut service costs by up to 90%.

See How Five9 Can Help Your Business

Depend on Your Digital Workforce 24x7

The Five9 Intelligent Virtual Agent can take your contact center’s productivity to another level. Our best-in-class IVAs automate interactions and assist your live agents, reducing service costs while you deliver a more conversational service experience. It’s like having a brand new, international team that speaks hundreds of languages and streamlines your most critical business operations.

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Teladoc, the leading provider of telehealth services.

The rollout was planned for six months but only took 45 days. It was a rapid, flawless implementation and performance has been impeccable. I highly recommend Five9.

Teladoc

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Read more customer stories

Teladoc, the leading provider of telehealth services.

The rollout was planned for six months but only took 45 days. It was a rapid, flawless implementation and performance has been impeccable. I highly recommend Five9.

Teladoc

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A Few of Our Recognitions:

2022 Globee Disruptor Award

Five9 was recognized with a Gold Globee in the second annual Disruptor Awards, which highlight the success of technologies and solutions that supplement consumer experience. Disruptor companies like Five9 are selected for their ability to innovate the industry with unique solutions and modern tools that enhance the customer experience.

2022 Golden Bridge Business and Innovation Award

The Globee Golden Bridge Awards program honors the world's best in organizational performance, based on an evaluation of characteristics like services, innovation, and customer satisfaction. Over 100 expert judges from across the world participated in the awards, recognizing Five9 for strong performance in Cloud Computing/SaaS Innovation.

2022 Globee Information Technology World Award for Hot Company of the Year

The Globee Information Technology World Awards® recognize IT and cyber security vendors that lead in innovation with their products, services, and solutions. Over 170 expert judges evaluated the award entries, and Five9 received a Silver Globee for Hot Company of the Year, based on the success of its AI solutions in customer engagement.

Brandon Hall Group Excellence in Technology Award for Best Advance in AI for Business Impact

Brandon Hall Group operates the longest running awards program in Human Capital Management and identified Five9 Agent Assist as a top performer. The awards were judged by a panel of veteran, independent senior industry experts and Brandon Hall Group senior analysts and executives, who evaluated entries based upon unique differentiators, value proposition and measurable results.

2021 BIG Innovation Awards

2021 BIG Innovation Awards 2021 - Five9 Agent Assist and Inference Studio Platform Win 2021 Big Innovation Awards

2021 Aragon Research Innovation Award for Intelligent Contact Centers

Five9 was recognized with a Gold Globee in the second annual Disruptor Awards, which highlight the success of technologies and solutions that supplement consumer experience. Disruptor companies like Five9 are selected for their ability to innovate the industry with unique solutions and modern tools that enhance the customer experience.

Check out our rewards