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Call Center Management Solutions from Five9

Forecast Demand & Optimize Schedules

  • Partnerships with leading workforce management (WFM) vendors
  • Workforce automation tools help you meet key performace indicator (KPI) goals
  • Forecasting and scheduling tools help you build an accurate staffing model
  • Automatic ACD and outbound dialer data collection lets you align resource needs and calling patterns to minimize labor costs
  • Insight tools & real-time alerts help ensure service levels and customer satisfaction by staying informed about agent performance — whether they’re remote or on-premise

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Agent Desktop Overview
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Five9 Makes Your Contact Center More Productive

Five9 delivers real-time and historic, actionable insights based on contact center best practices. Get immediate answers to your most critical agent performance and operational questions. With the new iPad supervisor app, you can spend less time at your desk and more time coaching and developing agents. Achieve the right number of agents, steady occupancy, minimized overtime, accurate forecasts of traffic volume, low abandonment rate, and effective change management so that your contact center experiences great productivity gains at a minimized cost.

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Forecasting

Identify trends and predict future call volumes and agent staffing needs.

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Adherence

Monitor real-time agent performance and make quick adjustments to changing business needs.

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Scheduling

Optimize costs by creating agent schedules based on forecasted call volume and headcount.

Get the Five9 Workforce Management Data Sheet

Learn how you can lower costs and improve efficiency with staff scheduling in the Five9 Cloud. Get an overview of the workforce management features available from Five9.

Download Data Sheet

Award Winning Software

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Aragon Award
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Gartner Award
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Sullivan Award

Five9 has been honored with recognition from analysts and industry publications including Gartner, Aragon Research, and Frost & Sullivan

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Checkmark

Omnichannel Call Centers

Social, Mobile, Email, & Chat

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Outbound Call Centers

TCPA, Predictive, Power, & Progressive Dialers

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Blended Call Centers

Integrated Outbound, Inbound, & Omnichannel

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Inbound Call Centers

ACD, IVR, & CTI

Five9 Is Positioned Highest in Ability to Execute

In Gartner Magic Quadrant for Contact Center as a Service

Independent industry analyst firm Gartner named Five9 a Leader in the Magic Quadrant for Contact Center as a Service. Download the report and learn how Five9 stacks up against the competition.

View Gartner Report

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Gartner Report

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Five9. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Why Five9?

Now more than ever, the contact center is the front door for many businesses.
At Five9, we are on a mission to help transform your contact center to meet customers’ heightened expectations while engaging and empowering your agents to deliver more human experiences.

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Customer First

Customer First

Achieve success with our business results approach to sales, implementation, and service.

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Completely Customizable

Completely Customizable

Adapt the cloud contact center to the needs of your business - not the other way around.

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Reliable & Secure

Reliable & Secure

Count on guaranteed uptime, crystal clear voice, and the most stringent levels of security.

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Empower Your Agents

Empower Your Agents

Make it easy for your agents to deliver the superior experience your customers want.

Pay Only for What You Need

  • Pricing is based on the number of seats, usage, and features. If you only need 3 seats, you only pay for 3 seats. Changing that number is easy.

 

No Long-Term Contracts

  • Choose a month-to-month or annual plan. It's your choice. There are no long-term contracts to limit your flexibility.

No Infrastructure Costs

  • All you need is a computer, Internet, and a headset. Five9 is in the cloud, so there are no big up-front costs. No servers. No technicians. No maintenance.

No Surprises

  • Pricing is simple. The basic product includes a generous set of features and popular bundled plans with unlimited talk-time and monthly per-agent fees. Unbundled pricing is available.