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Contact Center Resources: Get to Know the Five9 Cloud

Five9 Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premises systems with our contact and call center resources. Find out how Five9 can bring joy to your CX with the AI, workforce management, and other industry resources below.

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hospitality-brands

Hospitality Brands Improve Experiences with Agilysys 

A global technology provider for world-class hospitality brands, Agilysys modernized its contact center and improved efficiencies. The Five9 platform empowers Agilysys customers to deliver exceptional guest experiences. 
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Five9 Case Study Lake County

Case Study Lake County

Established in 1956 as a state-certified public health department, the Lake County Health Department and Community Health Center of Lake County, Illinois manages an estimated budget of $70 million for 52 separately funded programs. The Lake County Health Department was using an on-premises contact center system and was in the initial stages of a five-year digital transformation strategy. However, when the pandemic hit, overnight, staff was sent home and due to the sudden spike in call volumes during the onset of the pandemic, they needed to implement the solution within 48 hours.
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Five9_Case_Study_NJ211_r2

Case Study NJ 2-1-1

NJ 211 is a statewide network of local 211 information and referral providers for New Jersey. The organization needed work-from-home capabilities, the flexibility to scale, and a cloud contact center solution with web capabilities. 

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Five9_Case_Study_Nutrisystem_r4

Nutrisystem Moves to the Cloud and Cuts Technology Costs

Weight loss leader Nutrisystem moved its customer contact center from an on-premises setup to the cloud and almost immediately reduced its technology spending by 15%–20%.
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university goes remote

Case Study University of Akron

During the pandemic university employees were forced to work remotely, and this transition impacted the IT help desk that handles remote tickets for students. Read the case study to learn how the University of Akron quickly moved its contact center to the cloud so it could remotely support students.

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teladoc health leverages agent assist to improve efficiency and call quality

Case Study Teladoc

Teladoc Health is a telemedicine company that uses telephone and video conferencing technology to provide on-demand remote medical care via mobile devices, the Internet, video and phone. Over 50 million members connect within minutes to Teladoc’s network. Teladoc has multiple service centers in various countries with contact center employees operating 24 hours a day, seven days a week handling over 2M+ calls annually.
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Five9_CaseStudy_Regent_Univ_R4

Case Study Regent University

Regent University wanted to improve its communications channels and scale to meet growth goals. With Five9, they were able to move to the cloud with ease and scale on demand, enable an omnichannel experience so students could interact on their channel of choice and leverage workforce management and workforce optimization to improve agent scheduling and efficiency.

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