Learn how Siemens moved from an on-premise solution to Five9 to save cost, increase flexibility, and more effectively support over 60,000 employees.
Based on our extensive analysis, we found Five9 to be the best value.
Director of Central Applications and Support, Siemens
Contact Center Outsourcer
Five9 innovation becomes our innovation. We get to improve the product we offer our clients without having to pay for R&D ourselves.
President & CEO, American Support
American Support initially employed an on-premise contact center system for outbound calls and a cloud solution for inbound calls. Learn how moving to a single, blended cloud solution from Five9 saved the company time and money while improving agent productivity, post-call processes, and capacity for future innovation.
Online Language Learning
Website leads are processed through Salesforce and then pushed out to Five9. Within seconds—literally—our sales team is calling them back.
Director of Business Intelligence, Open English
Hear how this online language eLearning school uses Five9 and Salesforce to maximize contact center efficiency and instantly capture, import, and follow up on website leads.
Five9 helps us achieve on of our main contact center goals: answering all calls with a live agent within ten seconds.
Call Center Supervisor, Olympus
Hear how Five9 has benefitted Olympus' contact center, from a seamless NetSuite integration to advanced reporting and workforce management tools.
Virtualization Technology Partner
Citrix is a big proponent of the cloud. It enables us to focus on what we are supposed to be focused on. Why not let an organization like Five9—that specializes in call centers, telephony, IVRs—own that piece?
Senior Architect, Citrix
Hear why Citrix moved from a premise-based solution to cloud contact center technology. Key drivers included solid click-to-call, call monitoring, Salesforce integration, management dashboard features, and the ability to add seats quickly—all at lower costs.
Call Center Business Process Outsourcer
We’ve been a Five9 customer for a long time—about seven years—and I’m happy to say that Five9 has always provided us with the tools and capabilities we’ve needed to provide solutions to our clients.
Co-founder and President, TMone
Learn how TMone, a leading business process outsourcing (BPO) firm, uses Five9 solutions to support a wide range of contact center programs and requirements involving thousands of agents and extensive integration with Salesforce and other solutions. Hear how rapid scaling, advanced reporting, and fast deployment keep TMone winning in the competitive BPO space.
Business Management Software
No matter what concept we come up with, Five9 seems to have a solution for it. Our confidence level is very high with Five9.
Cloud computing leader NetSuite tried multiple contact center providers before finding the call quality and integration capabilities it needed with Five9. Now the company has a highly efficient, enterprise-level platform that is built for growth—and a partner it can trust.
With Five9, we can do with 10 people that others do with 25. It does everything we ever wanted to do, and it's very simple to use.
Senior Health Solutions
Senior Health Solutions had big goals for selling insurance, but they needed the right platform to get started. With Five9, they found a flexible, compliant system that helped the company rise to the top of the market in just three years.
Five9 Social enables us to find negative posts, handle them on a more private channel, make those customers happy, and—in many cases—turn them into positive posts.
Learn how Phone.com uses Five9 cloud contact center software to manage incoming calls and monitor a variety of social channels like Facebook, Twitter, YouTube, blogs, articles, and online communities.
With Five9, we can easily add as many lines and licenses as we need, scaling up quickly and cost-effectively to meet patron demand. This flexibility has allowed us to engage our clients with confidence.
Learn how switching to Five9 enabled Turnstyles Ticketing to handle enormous spikes in call volume and help one of its clients break the record for most concert tickets sold in one day—more than 200,000—for a Garth Brooks show.
Online Language Learning
We are now able to reach most leads within two days. In the past, it took us a week or more.
Englishtown’s Mexico contact center had grown staff at triple digit rates, but was stuck with an old, featureless call center system and poor productivity. In just one month, Five9 gave Englishtown the tools to accelerate outbound speed by over 40 percent.
Computer Support and Technology Services
I really don’t know why anyone would bother with an on-premise system when Five9 has developed such a feature-rich cloud contact center solution.
Fast Fix 123
Learn how Five9 has helped the computer support and technology services company expand its business and deliver exceptional customer service.
Call Center Management
A reliable platform is something our clients think about, and being able to associate with a world-renowned solution like Five9 helps us.
The Five9 Virtual Contact Center helps NexRep execute its unique at-home agent business model and grow its business year after year.
Emergency Monitoring Devices
With Five9, I don’t worry about the telephony side of our business. We have full, feature-rich capabilities, and we can scale on a moment’s notice. That’s just the situation you want to be in.
Director of Telecommunications, Medical Alert
Medical Alert looks to the cloud for smarter sales campaigns, tools to forecast call volume, and application integration.
If you're a medium-sized business and you want a cloud contact center solution with all the bells and whistles, you should choose a company like Five9.
The Shipyard was created to provide end-to-end customer acquisition solutions for the digital age—yet it had inherited a premise-based phone system that was anything but cutting-edge. Enter Five9, which delivered a more flexible contact center platform through the cloud, along with features that are helping The Shipyard win new accounts.
Global Marketing Firm
Five9 offers automation and efficiency, which keeps our costs low and helps us translate those benefits to our clients.
Innovative Vision—one of Canada’s biggest business success stories—struggled with a premise-based phone system that became increasingly expensive and out-of-date. The Five9 cloud contact center platform gave the marketing firm optimized integrations, better intelligence, and a bright future.
Contact Center Outsourcer
Five9 gave us the ability to recruit more customers and has played an integral role in our growth.
Owner and CEO, OnBrand24
OnBrand24 gets advanced contact center capabilities by moving to the cloud, resulting in competitive advantage in the marketplace—and more business.
Real-Time State & Local Service Referral
With the quantity of calls that were coming in (during Hurricane Sandy), I was really concerned about the quality of service. But Five9 didn’t flicker once. It was very impressive.
Laura Zink Marx
Executive Director, NJ 2-1-1
When Hurricane Sandy struck, NJ 2-1-1 counted on Five9 to scale up quickly, preserving access to critical information and resources.
Our contact center expenses were cut by 60-70%. We’ve been in business for six years, and we didn’t see legitimate profit until we switched to Five9.
Sentinel Customer Acquisition struggled with a premise-based dialer that was expensive and out-of-date. With Five9, Sentinel found that the ease-of-use and scalability of the cloud enabled it to maximize contact center efficiency and increase profits.
Software Development for Home Remodelers
We believe Five9 is the best solution out there. It increases conversion rates, so it pays for itself many times over.
RJR Technology needed a cloud-based automated dialer to go hand-in-hand with its home remodeling business software. In Five9, it found the features its clients needed and more—including lead response times so fast, they got a standing ovation.
Accounts Receivable Specialist
At a moment’s notice, we can design and deploy new campaigns and report results immediately.
IT Manager, USCB America
An outsourced collections provider to the healthcare industry adds campaigns and agents with ease and delivers positive cash flow for clients.
Outsourced Call Center Provider
When we compared the different options, it really came down to the support network provided by Five9. The support team at Five9 was pretty exceptional. We didn’t get that feeling from the other companies we looked at.
Co-founder and President, Straight Forward
Start-up Straight Forward uses a cloud contact center solution to gain customer insight and agility—and to compete with established BPOs.