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Hear From Our Customers How Five9 Helps Them Bring Joy to CX

More than 2,000 companies ranging from small business to enterprise choose Five9 as their contact center platform provider. 
Hear their stories and learn more about our cloud-based contact and call center software that our customers depend on.

 

Contact Center Success Stories

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Customer Success Book 2024

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Kyndryl Migrates 200+ Customers and 90K Employees to Five9

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Exact Sciences Achieves 45% Containment Rate

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SumUp Sees 50% Call Containment with Five9

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Nutrisystem Moves to the Cloud and Cuts Technology Costs

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Hanna Andersson Dresses for CX Success

What Our Customers Say About Us

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Aprende Institute Delivers A+ CX to Students

We had plenty of anxiety about a transition to 100% work from home. But with Five9, we didn’t skip a beat.

The online education institute needed outbound capacity, reliable connectivity, and Salesforce integration. See how Five9 delivered all of that and more.

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Crutchfield Boosts Customer Service with Five9 WFA

The server-based CX Built-in Event gives us stronger accuracy of what’s going on in the system.

Consumer electronics innovator Crutchfield struggled with manual integrations, complex customizations, and other limitations of its on-premises contact center. See how Five9 delivered solutions to those challenges and more.

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Exact Sciences Achieves 45% Containment Rate

Five9 is integral to our future, and we look forward to working on that future together.

A global molecular diagnostics company focused on the detection of early-stage cancers, Exact Sciences needed a cloud contact center solution — fast. See how Five9 came to the rescue.

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Apex America Optimizes Its Agent Experience

Five9 is the only one that gives you a 100% comprehensive, integrated solution.

As a business process outsourcer and leader of Latin America’s digital customer experience industry, Apex America needed contact center capabilities to keep pace with its growing workforce. See how Five9 met that need and then some.

Discover Joyful CX at Five9

We partnered with Five9, and we’ve been on a great journey ever since.

Five9 is known for elevating both the customer and agent experience with its wide variety of solutions. Customers like Omaha Steaks, Alaska Airlines, PING, Hanna Andersson, and From You Flowers have significantly improved their contact center operations with Five9. Watch this video and learn how Five9 brings Joy to CX.

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Nonprofit Company Modernizes Its CX

Five9 has been the solution we needed to improve our omnichannel experience and introduce new technology to keep our members and providers happy.

This nonprofit company struggled with a legacy contact center system that couldn’t keep pace with modernization and the need to provide omnichannel support. See how Five9 came to the rescue.

Hanna Andersson and Five9 Make the Perfect Fit

Over the past couple of years, we’ve really improved our contact center efficiencies through our lasting relationship with Five9.

This children’s apparel and lifestyle brand is evolving its customer care center by embracing a variety of Five9 solutions.

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Manufacturer Cuts Its Abandonment Rate

We see Five9 as a benefit to our entire enterprise to deliver good support and more options for customers.

This global manufacturing company brought its contact center in-house and deployed Five9 within two-and-a-half months. As a result, the company improved its abandonment rate from 30% to 2% and hold times from 50 minutes to less than five minutes. 

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Serefin Sees Efficiency Skyrocket with Five9

With Five9, I’ve never had to tell them we can’t do something. It just works.

A client services company, Serefin moved to the cloud with Five9 and now drives an 80% call deflection rate while scaling to meet sudden demand.

PING Swings into a Personalized Customer Experience

Customer service is more important than ever for PING because it allows us to get closer to our consumers, ensure a more positive relationship with them, and provide better product and better experiences for them.

PING has a mission to be the unquestioned leader in design, quality, innovation, and service. The company has been providing personalized experiences with its custom golf products since 1959. See how PING — a 2023 Five9 Reimagine Award winner — brings joy to its contact center by moving to the cloud and creating deeper insights for a personalized customer experience.

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