Bernie Fraser
NetSuite

Cloud computing leader NetSuite tried multiple contact center providers before finding the call quality and integration capabilities it needed with Five9. Now the company has a highly efficient, enterprise-level platform that is built for growth—and a partner it can trust.

Gary Britton
Vice-President, Operations

Teladoc, the leading provider of telehealth services, was having trouble with their new in-house contact center center solution and replaced it with Five9, resulting in a flawless implementation and impeccable performance.

Brian Raboin
Vice President, Customer Experience

Booker had two separate contact centers, which caused challenges for the company’s service agents and negatively impacted the end-user’s experience. Now the company delivers stronger, more consistent customer experiences, is more efficient, and has better visibility into individual customer journeys.

Daniel Cartmell
IT Director, Greenwood Hall

Greenwood Hall was trusted by some of the largest colleges and fundraising agencies, but its contact centers were constrained by expensive and limited call technology. With Five9, it found flexibility, transparency, and real-time results in the cloud.

Wasif Khan
CIO, Invenio Solutions

Fast-growing sales outsourcer Invenio Solutions had mastered the “scientific” approach to sales, but was struggling with three outdated call platforms. Five9 gave Invenio the scalable, multichannel solution it needed, and today the company’s flying even higher.

Hiram Zamora
Englishtown Mexico

Englishtown’s Mexico contact center had grown staff at triple digit rates, but was stuck with an old, featureless call center system and poor productivity. In just one month, Five9 gave Englishtown the tools to accelerate outbound speed by over 40 percent.

Teddy Liaw
CEO, NexRep

The Five9 Virtual Contact Center helps NexRep execute its unique at-home agent business model and grow its business year after year.

Sajan Choksi
Innovative Vision

Innovative Vision—one of Canada’s biggest business success stories—struggled with a premise-based phone system that became increasingly expensive and out-of-date. The Five9 cloud contact center platform gave the marketing firm optimized integrations, better intelligence, and a bright future.

Mark Fichera
Owner and CEO, OnBrand24

OnBrand24 gets advanced contact center capabilities by moving to the cloud, resulting in competitive advantage in the marketplace—and more business.

Laura Zink Marx
Executive Director, NJ 2-1-1

When Hurricane Sandy struck, NJ 2-1-1 counted on Five9 to scale up quickly, preserving access to critical information and resources.

Jason Myers
Sentinel

Sentinel Customer Acquisition struggled with a premise-based dialer that was expensive and out-of-date. With Five9, Sentinel found that the ease-of-use and scalability of the cloud enabled it to maximize contact center efficiency and increase profits.

Bob Rubertone
RJR Technology

RJR Technology needed a cloud-based automated dialer to go hand-in-hand with its home remodeling business software. In Five9, it found the features its clients needed and more—including lead response times so fast, they got a standing ovation.

Pedro Guijarro
IT Manager, USCB America

An outsourced collections provider to the healthcare industry adds campaigns and agents with ease and delivers positive cash flow for clients.

Rod Schwegel
Co-founder and President, Straight Forward

Start-up Straight Forward uses a cloud contact center solution to gain customer insight and agility—and to compete with established BPOs.