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Real Results, Real Impact: The New CX Delivers More

As a leading cloud contact center provider, see how our customers are redefining customer engagement with Five9's new CX platform, using smarter solutions and partnerships to build loyalty, boost efficiency, and drive growth with every interaction.

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Five9 Named a Leader in the 2025 Gartner® Magic Quadrant™ for CCaaS for the 8th Time

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Alaska Airline

Alaska Airlines is Committed to Providing an Amazing Guest Experience

The mission of Alaska Airlines is to create an airline people love, and to do that, they have a GX promise — the promise that they make to every guest that flies Alaska.

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Kyndryl Continuously Improves CX

Kyndryl, a 90k employee company, delivers IT support services to some of the world's largest companies. See how they deliver the best experience possible--not only to the consumer, but to agents and the people on either side of the chosen communication channel.

Hanna-Andersson

Hanna Andersson Dresses for CX Success

The children’s apparel and lifestyle brand leveraged a range of Five9 solutions to take its customer service to new heights. 

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AdventHealth Focuses on Moving Patient Care Forward

AdventHealth uses Five9 as the platform for both its contact center support as well as in its physician practices.

Contact Center Success Stories

Customer Success Book 2025

Customer Success Book 2025

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Omaha Steaks Cuts Wait Times 70% During Holiday Surge

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Wyndham

Wyndham Saves Millions, Achieves 62% Automation Rate

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us radiology

Lumexa Imaging Unlocks $4M in Untapped Revenue with Five9 AI

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TruConnect Leverages AI to Reduce Costs and Optimize Customer Service

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Exact Sciences Achieves 45% Containment Rate

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What Our Customers Say About Us

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SONDA Transforms Helpdesk Services with Five9

We chose Five9 because it gave us one platform to solve all our challenges.

SONDA modernized its helpdesk with AI-powered solutions from Five9, automating routine requests, reducing wait times, and improving agent productivity while delivering faster, more efficient customer support.

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A man holds a child on his shoulders, overlooking a sunset landscape.

CHM Cuts Call Transfers to 4%

Our partnership with Five9 and Waterfield Tech has taken our organization to a whole new level.

Christian Healthcare Ministries scaled to support rapid growth by implementing Five9, improving call routing, reducing transfers, and enhancing member experience through automation and AI-driven efficiencies.

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Grilled steaks with charred grill marks and flames in the background.

Omaha Steaks Cuts Wait Times 70% During Holiday Surge

Five9 gives us the flexibility and efficiency to meet customers where they are, without delay.

Omaha Steaks faced holiday demand spikes, straining legacy systems that limited remote work, required manual payments, and struggled with call surges, causing long wait times and potential lost revenue.

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The Dufresne Group reshapes experience with Five9

The Dufresne Group reshapes experience with Five9

Five9 IVAs raised CSAT from 60% to 95%. Our customers get faster resolutions while our agents focus on building loyalty and trust.

After a major outage, TDG rapidly transformed its contact center with an AI-driven, omnichannel approach. By unifying customer interactions and automating workflows, the company improved efficiency, reduced wait times, and empowered agents with real-time insights. The result is faster, more personalized, and consistently reliable guest experiences at scale.

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Yopa case study

Yopa Sees 4x Increase in Contact Center Productivity

We liked Five9’s flexibility and scalability, automated dialing strategies, and the ability to introduce personalized IVR for customers. Most importantly, Five9 provides robust, seamless integration with Salesforce.

Yopa, a fast-growing real estate company, overcame scaling challenges with Five9, boosting productivity and reaching more prospects efficiently while enhancing call-center performance and customer experience.

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Wyndham

Wyndham Saves Millions, Achieves 62% Automation Rate

Five9 had the functionality we were looking for, the integrations, and the AI capabilities to serve as the foundation for our future state.

Wyndham Hotels & Resorts transformed its contact center with Five9, replacing complexity with AI-driven efficiency. The result? Faster guest support, reduced friction, and a scalable foundation for delivering seamless travel experiences worldwide.

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Puma headquarters

PUMA Puts CX in the Fast Lane

Both our employees and our retail partners notice that our interactions are now much faster and involve fewer redirects.

By uniting across The Five9 Intelligent CX Platform, PUMA’s Customer Service team ditches delays, accelerates resolutions, and keeps customers moving—faster, smarter, and always on track with their FOREVER. FASTER. mission. 

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Doctor Care Anywhere Gains 44-Point Employee Satisfaction Lift

We've witnessed a transformation in our coordinators' engagement and quality of work. By prioritizing their development and satisfaction, we're not just hitting targets; we're elevating the entire patient experience.

A global molecular diagnostics company focused on the detection of early-stage cancers, Exact Sciences needed a cloud contact center solution — fast. See how Five9 came to the rescue.

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TruConnect

Faster Agents with good data helps us be more efficient and make better choices. Five9 Agent Assist helps reduce the call handle time while keeping the call information consistent and accurate.

TruConnect is an American mobile virtual network operator (MVNO) that sells mobile hotspots, smartphones, mobile data plans, and prepaid cell phone talk and text plans on the T-Mobile network. Committed to bridging the digital divide for underserved communities with affordable connectivity access, TruConnect partnered with Five9 during the pandemic to implement practical AI across its three contact centers.
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customers ivy collection

The Ivy Collection Boosts Conversion Rates by 20%

Implementing Five9’s [AI agents] has allowed us to give our customers the answers they need more quickly and more efficiently so they can get on with their day and not waste any time. It’s also given us a foundation to then start looking at how we use AI to improve what we’re doing.

A luxury hospitality group with over a century of legacy, is founded on delivering exceptional service. With Five9 AI, they provide guests instant support, reduce reservation no-shows, and equip agents with tools to deliver the Ivy’s signature high-touch experience. 

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