Five9 Webinars

Reimagine the Future of Work

After more than a year of staff working from home and now slowly returning to the office, companies face new challenges. The pandemic accelerated trends for working and shopping from home—and these trends require new approaches for engaging customers and employees.  How are leading brands balancing remote and in-office staff? How are they using technology, automation, and a hybrid workforce of humans and virtual agents to meet higher customer and employee expectations? 
Join Rowan Trollope, CEO of Five9, and Dan Bodner, CEO of Verint, as they discuss how technology is enhancing employee and customer engagement and enabling companies to operate successfully with remote, on-site, and “digital” staff. 
Join this webinar to learn: 
  • What managing a workforce looks like in a hybrid model post-pandemic. 
  • What are the challenges and best practices for creating engaging employee and customer experiences. 
  • How AI-powered solutions such as Intelligent Virtual Agents (IVA) can help accelerate your self-service agenda and enable the future of a digital and human workforce.
  • How to leverage the cloud to provide a differentiated and agile customer experience. 
Thursday, June 24th 11:00 am PST

On-Demand Webinars

5 Proven Methods to Optimize Agent Productivity and Reduce Attrition

Join Greg Hanover, CEO of Liveops and Tricia Yankovich, SVP of People & Human Resources at Five9, as they discuss strategies CX leaders can deploy to successfully navigate employee engagement and retention in 2021.


Strategies to Navigate CX Demands for the Contact Center

Join Kerry Bodine, Author & Customer Experience Thought Leader, and Darryl Addington, Director of Portfolio Marketing at Five9, as they discuss ways global leaders can catch up on past CX initiatives and strategies to meet and exceed their contact center goals in 2021.


Digital CX Opportunities to Kickstart the New Year

Join our guest speaker, Kate Leggett, VP & Principal Analyst at Forrester Research, and Peter Milligan, Sr. Portfolio Marketing Manager at Five9, as they reveal top CX opportunities to kickstart the new year and priorities contact center leaders need to meet the demands of the new digital consumer.