The pandemic has acted as a catalyst for companies worldwide to move quickly into AI enabled technologies to help with the influx of traffic in the contact center. From simple FAQs to more advanced AI powered IVAs, companies are finding that providing quick answers that are easy to access is perfect for many customer requests.
On August 12th at 10 AM PT, join us in a live executive webinar to learn how Five9 and Inference Solutions are working together to help companies digitally transform their operations and navigate the variable increase in traffic due to our changing times.
In this webinar, you will learn how to:
Leverage AI technologies to enable customer self-service
Improve CSAT and NPS with faster, more effective service
Provide a more human experience with an AI powered virtual assistant
COVID-19 has rapidly changed how consumers interact with businesses causing customer service professionals worldwide to quickly adapt to this new reality.
With Five9 Digital Engagement, RountPoint Mortgage, one of the nation’s largest non-bank mortgage servicing companies, was able to seamlessly adjust their contact center strategy to address these new changes in consumer behavior.
Join our customer spotlight webinar to learn how RoundPoint Mortgage modified their omnichannel strategy to meet new customer expectations and empowered their new work-from-home (WFH) agent workforce to service every customer online with care.
In this customer webinar, you will learn how RoundPoint:
Navigated high contact center volume during a crisis.
Improved first call resolution with a digital-first omnichannel solution.
Utilized a visual IVR to adapt to new customer behaviors.
Shifted to WFH environment with a cloud contact center.
Join our sponsored webinar featuring Robin Gareiss, President & Founder of Nemertes Research, to discover the largest challenges that remote agents and supervisors have encountered in working from home, and how to address these.
Join Dave DeWalt, CEO of NightDragon Security and Rowan Trollope, CEO of Five9 to learn about the state of cybersecurity and the remote workforce.
Join our sponsored HBR webinar featuring John Hagel III, founder & chairman of the Deloitte Center for the Edge to discover how to use data to truly benefit your customers.
You will receive an email in the next few minutes with information about the webinar.