Today, more and more companies are viewing their contact center as a unique customer touchpoint and pivotal stop on their customer’s journey. That’s why when CARFAX set out to replace their on-prem contact center, they made the deliberate decision to find an innovative and fully cloud-based offering that would propel their service and sales operation into the kind of customer experience center they envisioned.
Five9’s Darryl Addington is joined by David Muttiah, Change Manager at CARFAX, to discuss the key steps CARFAX took to improve their customer journey and agent efficiency. In this webinar, you will learn how CARFAX:
Evaluated the market and the criteria they used when looking for a new contact center partner
Used the joint Five9 and Salesforce integration to digitally transform their sales process for acquiring and onboarding new customers
Made the switch from an on-prem contact center to the cloud including the agent change management aspects of the joint Five9-Salesforce solution
Register now, space is limited.
Bringing AI into your contact center is an important step in delivering smarter, personalized experiences. Tune in to learn what steps you need to take now to create a foundation for an AI-driven future.
lululemon uses Five9 to meet seasonal demand—simplifying their process for doubling the number of agents for the holidays.
Join Five9 customer Brian Raboin, Vice President of Customer Experience at Booker, and Darryl Addington, Director of Product Marketing at Five9, for a lively discussion about Booker’s customer experience transformation.
You will receive an email in the next few minutes
with a link to view the on-demand webinar.
