Five9 Webinars

Kickstart the New Year: Discover Digital CX Opportunities to Ensure Customer Service Success in 2021

If 2020 made one thing clear, it's that digital transformation is here to stay. What does this mean for customer experience (CX) leaders and the contact center as they navigate the year ahead?

On January 28th at 10 a.m. PT, join our guest speaker, Kate Leggett, VP & Principal Analyst at Forrester Research, and Peter Milligan, Sr. Portfolio Marketing Manager at Five9, as they reveal top CX opportunities to kickstart the new year and priorities contact center leaders need to meet the demands of the new digital consumer.

In this webinar, you will learn:

    • The business value of a modern CX program in the new normal

    • How AI-driven automation is changing the nature of contact center work

    • The tools remote agents need to optimize the digital consumer experience

    • Top modernization and investment priorities for contact centers in 2021

Thursday, January 28th 10:00 am PST
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The Year Ahead: Strategies to Navigate Increasing CX Demands for the Contact Center

In 2020, many contact centers were forced into “do or die” changes in order to overcome the challenges brought on by the pandemic. However, these often heroic changes haven’t come without their consequences. With the world still in a state of flux, how can global CX leaders navigate the uncertainties of 2021 while optimizing the changes they implemented in 2020?

On February 10th at 11 AM PT, join Kerry Bodine, Author & Customer Experience Thought Leader, and Darryl Addington, Director of Portfolio Marketing at Five9, as they discuss how leaders can catch up on past CX initiatives and define strategies to meet and exceed their contact center goals in 2021.

In this webinar, Kerry and Darryl will discuss:

    • Steps to create a strategy that drives business outcomes amidst continued business and societal changes in 2021

    • AI-powered tools that leaders can use now to optimize efficiency and lower costs

    • Tools and tactics to motivate, engage, and drive efficiency gains with remote workers and hybrid workforces

    • Tips to master the digital-first customer journey across all channels

Wednesday, February 10th 11:00 am PST
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A 2021 Enterprise Blueprint for Remote Work: 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition

The global transition to remote work has come with its perks, but also with its challenges. As contact center leaders look forward to 2021, how do you make sure remote agents are successful in this new environment and how do you keep your teams motivated?

In a live executive fireside chat, join Greg Hanover, CEO of Liveops and Tricia Yankovich, SVP of People & Human Resources at Five9, as they discuss strategies CX leaders can deploy to successfully navigate employee engagement & retention in 2021. Register now and learn how leading-edge technologies are optimizing remote agent performance from anywhere.

In this executive webinar, you will learn:

    • Strategies to optimize remote workforce productivity

    • How to make employees feel part of a team in a virtual world

    • Tools to motivate, engage, and drive efficiency gains with remote workers and hybrid workforces

    • Distance learning strategies to maximize onboarding of new agents

Wednesday, February 24th 11:00 am PST
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On-Demand Webinars

A Look back at 2020: How COVID-19 Has Accelerated Contact Center Transformation

Join Anand Chandrasekaran of Five9, Mike Rajich of AT&T and Melanie Turek of Frost & Sullivan, as they look back at 2020 and discuss how the COVID-19 pandemic has accelerated contact center transformation.

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What Does Customer Service Look Like in a Pandemic World?

Join Contact Center Analyst, Blair Pleasant and Michael Rose, podcast host of That’s Genius!, as they review the 2020 Customer Service Index (CSI) report and reveal key insights to help stay ahead of new consumer preferences in a post pandemic world.

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How to Leverage AI to Treat Every Customer with Care 

Join Jonathan Rosenberg, CTO of Five9, to learn how practical AI is rapidly improving contact center efficiencies and enabling customer service agents to treat every customer with care.

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