Five9 Webinars

Practical Ways to Boost Agent Morale

Is agent morale a top challenge for your team? Pizza parties, contests, and ping pong tables are fun, but they’re not enough to move the needle. Even leaders with the best intentions tend to struggle to get agents to bring their best selves to work each day. The result? Disengaged agents, poor service, and frustrated customers. It doesn’t have to be that way! Join us on May 22 to find out how you can practically refine your people, process, and technology strategies to overcome some of the common obstacles to high morale and engaged employees. 

During this webinar, you will learn:

  • The counterintuitive reason why motivation is a top challenge for contact center agents.
  • A critical link between agent morale & empowerment that's vital to delivering extraordinary customer experiences
  • How Five9 Genius™ Intelligent Cloud Contact Center can empower your agents, helping you transform both the employee and customer experience 

Join us for an interactive and informative hour, filled with practical tips, and complete with live audience Q&A.

Wednesday, May 22nd 11:00 am PT

5 Surprising Reasons Why You Need to Move Your Contact Center to the Cloud

The last few years have seen an explosion of growth in cloud contact center. Is it just because it's cheaper to operate? Nope! There are several significant under-the-hood shifts that are happening. In this webinar, we'll outline those reasons and help you understand the real pulls behind contact center in the cloud.

In this webinar, you will learn:

  • The most common reasons why some of your peers may not have moved to the cloud yet and why

  • 10 not-so-surprising reasons to move to the cloud that you should still consider

  • Multi-tenancy - what it is and why it’s important to your contact center

  • 5 truly surprising reasons you should move your contact center to the cloud

Join Jonathan Rosenberg, Chief Technology Officer at Five9, for an interactive and informative hour complete with live audience Q&A.

Wednesday, June 12th 11:00 am PT

On-Demand Webinars

Turn Your Call Center into an Intelligent Contact Center

Learn 3 easy steps you can to take to turn your call center into an intelligent contact center.


5 Ways Executives are Enhancing Customer Satisfaction

Learn why business leaders think customer satisfaction has the most impact on their business and what they are doing to keep customer satisfaction rates high. 


Improving the Customer Journey with Workforce Optimization

Learn about the hottest WFO modules and trends that you can implement to help improve your current WFO strategy.