How lululemon Increased their Flexibility to Meet Guest Demands: Making the Switch to a Global Cloud-Based Contact Center with Five9
lululemon uses Five9 to meet seasonal demand—simplifying their process for doubling the number of agents for the holidays.
lululemon, a global athletic apparel retailer, is servicing guests all over the world at a rapidly growing rate. With this last holiday season right around the corner, one thing was clear—their on-premise solution wasn’t flexible enough to handle changes without a massive investment in hardware, licenses, and manpower. By switching to the cloud, they were able to easily scale up the number of agents during the holidays and save on expensive upgrades to their on-premise contact center solution.
So unroll your yoga mat and join us to learn how lululemon:
- had a quick and easy transition to the cloud
- increased agents 170% during the holidays
- enabled agents to help guests across channels with live chat and SMS
- effortlessly opened two new international contact centers in 2017
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