Turn Your Call Center into an Intelligent Contact Center
Learn 3 easy steps you can to take to turn your call center into an intelligent contact center.
Is agent morale a top challenge for your team? Pizza parties, contests, and ping pong tables are fun, but they’re not enough to move the needle. Even leaders with the best intentions tend to struggle to get agents to bring their best selves to work each day. The result? Disengaged agents, poor service, and frustrated customers. It doesn’t have to be that way! Join us on May 22 to find out how you can practically refine your people, process, and technology strategies to overcome some of the common obstacles to high morale and engaged employees.
During this webinar, you will learn:
Join us for an interactive and informative hour, filled with practical tips, and complete with live audience Q&A.
The last few years have seen an explosion of growth in cloud contact center. Is it just because it's cheaper to operate? Nope! There are several significant under-the-hood shifts that are happening. In this webinar, we'll outline those reasons and help you understand the real pulls behind contact center in the cloud.
In this webinar, you will learn:
The most common reasons why some of your peers may not have moved to the cloud yet and why
10 not-so-surprising reasons to move to the cloud that you should still consider
Multi-tenancy - what it is and why it’s important to your contact center
5 truly surprising reasons you should move your contact center to the cloud
Join Jonathan Rosenberg, Chief Technology Officer at Five9, for an interactive and informative hour complete with live audience Q&A.
You will receive an email in the next few minutes
with information about the webinar.