Webinars - Five9

How BISSELL Personalized Customer Experiences with Five9

You are excited that you just welcomed a new pet into your home.

Thanks to BISSELL, an innovator in home care cleaning appliances, you can prepare for your new friend with specialized pet clean up supplies and focus on loving your pet instead of cleaning their messes.

Just as BISSELL is devoted to pet care, they are dedicated to providing personalized customer experiences for their growing global customer base.

As BISSELL’s business continued expanding, their contact center on-premise capabilities weren't flexible enough to support their customer service needs. As a result, BISSELL decided to move to the cloud with Five9 to ensure personalized customer experiences across all communication channels.

Grab your pet and tune into this webinar to learn how BISSELL:

Had a flawless transition to the cloud
Seamlessly integrated with installed cloud CRM Oracle
Deployed the solution in 4 contact centers supporting 4 countries
IVR supports 7 separate brands within BISSELL

In today’s digital era, consumers are rapidly continuing to switch from offline to online — and the contact center may be the only time your customer interacts with your business. According to a McKinsey report, the number of digital touch-points is increasing by 20% annually across the customer journey as more offline consumers switch to digital tools and younger, tech-savvy consumers enter the market. As a result, it is imperative to master the customer journey in order to gain insight into your customer’s pain points along each and every touchpoint across the journey. These insights will allow your enterprise to focus on contact center pitfalls that will have the most impact on your customer experiences and therefore, enhance customer loyalty and retention. On February 6th at 10 AM PST, join our experts as they reveal 3 proven ways to master the customer journey to deliver seamless customer experiences. This webinar will cover: • How to be where your customers are • How to improve agent performance • How AI humanizes the customer service experience

Thursday, March 5th 11:00 am PST

Register

MIT SMR Webinar: The Future of AI-Driven Customer Service

Artificial intelligence is a technology that has already transformed how consumers interact with their home devices, with brands, even with their cars. It has shown benefits both for companies and customers, but what's next for virtual agents and their kin?

Please join P.V. Kannan, coauthor of “The Future of Customer Service Is AI-Human Collaboration,” as he discusses how virtual agents are proving themselves as a technology and the ways AI-driven customer service will empower contact center agents to provide great customer experiences.

In this webinar, you’ll learn:

How virtual agents and customer service agents work together.
How to address the issue of customer problem complexity.
Why corporate reluctance can get in the way of implementation.
What the future holds for AI-driven customer experiences.

In today’s digital era, consumers are rapidly continuing to switch from offline to online — and the contact center may be the only time your customer interacts with your business. According to a McKinsey report, the number of digital touch-points is increasing by 20% annually across the customer journey as more offline consumers switch to digital tools and younger, tech-savvy consumers enter the market. As a result, it is imperative to master the customer journey in order to gain insight into your customer’s pain points along each and every touchpoint across the journey. These insights will allow your enterprise to focus on contact center pitfalls that will have the most impact on your customer experiences and therefore, enhance customer loyalty and retention. On February 6th at 10 AM PST, join our experts as they reveal 3 proven ways to master the customer journey to deliver seamless customer experiences. This webinar will cover: • How to be where your customers are • How to improve agent performance • How AI humanizes the customer service experience