Kickstart the New Year: Discover Digital CX Opportunities to Ensure Customer Service Success in 2021
If 2020 made one thing clear, it's that digital transformation is here to stay. What does this mean for customer experience (CX) leaders and the contact center as they navigate the year ahead?
On January 28th at 10 a.m. PT, join our guest speaker, Kate Leggett, VP & Principal Analyst at Forrester Research, and Peter Milligan, Sr. Portfolio Marketing Manager at Five9, as they reveal top CX opportunities to kickstart the new year and priorities contact center leaders need to meet the demands of the new digital consumer.
In this webinar, you will learn:
The business value of a modern CX program in the new normal
How AI-driven automation is changing the nature of contact center work
The tools remote agents need to optimize the digital consumer experience
Top modernization and investment priorities for contact centers in 2021
Thursday, January 28th 10:00 am PSTRegister
The Year Ahead: Strategies to Navigate Increasing CX Demands for the Contact Center
In 2020, many contact centers were forced into “do or die” changes in order to overcome the challenges brought on by the pandemic. However, these often heroic changes haven’t come without their consequences. With the world still in a state of flux, how can global CX leaders navigate the uncertainties of 2021 while optimizing the changes they implemented in 2020?
On February 10th at 11 AM PT, join Kerry Bodine, Author & Customer Experience Thought Leader, and Darryl Addington, Director of Portfolio Marketing at Five9, as they discuss how leaders can catch up on past CX initiatives and define strategies to meet and exceed their contact center goals in 2021.
In this webinar, Kerry and Darryl will discuss:
Steps to create a strategy that drives business outcomes amidst continued business and societal changes in 2021
AI-powered tools that leaders can use now to optimize efficiency and lower costs
Tools and tactics to motivate, engage, and drive efficiency gains with remote workers and hybrid workforces
Tips to master the digital-first customer journey across all channels
Wednesday, February 10th 11:00 am PSTRegister
A 2021 Enterprise Blueprint for Remote Work: 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition
The global transition to remote work has come with its perks, but also with its challenges. As contact center leaders look forward to 2021, how do you make sure remote agents are successful in this new environment and how do you keep your teams motivated?
In a live executive fireside chat, join Greg Hanover, CEO of Liveops and Tricia Yankovich, SVP of People & Human Resources at Five9, as they discuss strategies CX leaders can deploy to successfully navigate employee engagement & retention in 2021. Register now and learn how leading-edge technologies are optimizing remote agent performance from anywhere.
In this executive webinar, you will learn:
Strategies to optimize remote workforce productivity
How to make employees feel part of a team in a virtual world
Tools to motivate, engage, and drive efficiency gains with remote workers and hybrid workforces
Distance learning strategies to maximize onboarding of new agents
Wednesday, February 24th 11:00 am PSTRegister
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