Five9 Webinars

How Five9, Salesforce, and Slalom Transformed Castlight Health’s CX Strategy

Join CMSWire and a panel of executives from Salesforce, Slalom and Five9 for this live hour-long webinar about Castlight Health’s efforts to maintain business continuity for their customers. We’ll discuss the importance of reimaging the customer experience and its impact on ROI.

In this webinar you’ll learn:

  • Why Castlight Health chose Five9 and Salesforce to help reimagine their CX strategy
  • Why Slalom was an important factor in consulting with Castlight to ensure a smooth transition in moving to Five9
  • How Salesforce plays an integral role in ensuring proper reporting, analytics and customer journey information for Castlight’s Fortune 500 customers
Wednesday, July 28th 11:00 am PST

On-Demand Webinars

5 Proven Methods to Optimize Agent Productivity and Reduce Attrition

Join Greg Hanover, CEO of Liveops and Tricia Yankovich, SVP of People & Human Resources at Five9, as they discuss strategies CX leaders can deploy to successfully navigate employee engagement and retention in 2021.


Strategies to Navigate CX Demands for the Contact Center

Join Kerry Bodine, Author & Customer Experience Thought Leader, and Darryl Addington, Director of Portfolio Marketing at Five9, as they discuss ways global leaders can catch up on past CX initiatives and strategies to meet and exceed their contact center goals in 2021.


Digital CX Opportunities to Kickstart the New Year

Join our guest speaker, Kate Leggett, VP & Principal Analyst at Forrester Research, and Peter Milligan, Sr. Portfolio Marketing Manager at Five9, as they reveal top CX opportunities to kickstart the new year and priorities contact center leaders need to meet the demands of the new digital consumer.