Five9 Webinars

HBR Webinar: How to Build Trust Through Customer Service

When people feel anxious, it is human nature to want to turn to another person for help.

Yet many companies in high-anxiety settings are increasingly funneling nervous customers to self-service technologies like kiosks, websites, and smartphone apps. To learn more about the use of technology in customer service and ways to improve the service experience, Michelle Shell—a doctoral candidate at Harvard Business School—and Professor Ryan Buell conducted a series of experiments.

On September 25, 2019 at 12:00 PM EST, in a live, interactive HBR webinar, sponsored by Five9, Shell will share insights from these experiments that are relevant to companies in all industries. These can be used to improve customer service and build trust with customers with a relatively low-cost change in design.

    Wednesday, September 25th 09:00 am PST

    On-Demand Webinars

    What’s Trending in CX - Are you on the cutting edge?

    Join our webinar to discover key insights into what consumers are expecting when engaging with your business.


    Webinar: Five Customer Experience Pitfalls to Avoid

    Learn how to avoid 5 common CX pitfalls that will help your enterprise increase customer loyalty, empower your agents and exceed your KPIs.


    Customer Spotlight Webinar: When Customer Service is a Family Experience

    Register for this webinar to learn how Gonzaba Medical Group empowered their agents to deliver superior customer service "como familia" with Five9.