Win with AI in 2022: 8 Ways to Maximize the ROI of AI in the Contact CenterThursday, January 20 - 7:00 PM PST
Contact center & CX leaders are charting new territories, focused on finding ways to meet and exceed ever evolving and heightened customer expectations. As they do so, new research by Aberdeen reveals that AI is at the top of their list to transform their activities. Aberdeen’s findings reveal that there is a leading group of businesses that uncovered ways to maximize the impact of AI on their activities.
Join this webinar to learn:
- How AI impacts contact center & CX results & the opportunity costs of not using AI
- The role of AI capabilities in delivering seamless digital experiences
- Building blocks to implement practical AI to transform business results and real-life AI success stories
Demo Webinar: New Hire Intelligent Virtual Agent and Virtual VoiceoverThursday, January 27 - 7:00 PM PST
You wouldn’t hire a new employee without interviewing them first, right? The same should apply to your Intelligent Virtual Agents (IVAs).
IVAs can answer your customers’ commonly asked questions, send follow-up SMS messages with links, and allow callers to request a callback from a sales rep. IVAs can help your customers get answers quicker through self-service and help your free up your agents to work on more complex issues instead of answering FAQs.
Check out this webinar where we will be live interviewing the Five9 Intelligent Virtual Agent to show the full range of tasks they can execute.
During this webinar, you’ll learn:
• Best practices for building conversational IVAs
• How businesses are using AI and IVAs in the contact center
• Leverage easy-to-create natural-sounding text-to-speech with Five9 Virtual Voiceover