Five9 Webinars

Reimagining the Customer Experience through Journey Orchestration

As companies connect with customers across multiple channels, it is increasingly important that they can report strategically on the performance of the overall customer experience and journey. Differentiated customer service is a valuable asset in today’s hypercompetitive market. Having real-time access to data and insights and the ability to act on those insights is key to ensuring your agents are empowered and your customers continue to engage with you as they progress through their journey.

Join Rowan Trollope, CEO of Five9, and Michel Feaster, CEO of Usermind, as they discuss the importance of the customer journey and how to leverage the right data at the right time to create extraordinary customer experiences.  

Tune into this live executive webinar to learn:  

  • How to change and improve the customer journey across multiple channels by empowering agents with real-time analytics 

  • Why now is the most crucial time to consider synergies between the employee or agent experience and the customer experience  

  • The most common mistakes customers face as they are trying to improve their customer journey 

Thursday, May 6th 11:00 am PST

How to Avoid Burnout in Remote Agents

In honor of Mental Health Awareness Month celebrated in May, and to inspire practices that prioritize mental health all year round, it is important for contact centers to prioritize all aspects of the agent experience, from tools and technology to health and wellbeing. One way to do this is to create a community for remote agents to share best practices, engage with other likeminded individuals and have a place to go to share their day-to-day challenges and stories. Learning and development has proven to be a key way to foster a positive workplace experience and avoid burnout.

Join Matt Miles, VP of Learning & Development at Liveops, and Katie Bapple, Sr. Director of Agent Experience at Liveops, for a live executive webinar dedicated to uplifting the well-being of contact center agents moderated by Five9 CMO, Genefa Murphy.  

Tune into this webinar to learn:  

  • The importance of community and engagement in a virtual workplace  

  • What tools can help support the mental well-being of your agents to avoid burnout

  • How the right Contact Center technology can improve education and distance learning for agents

Wednesday, June 9th 11:00 am PST

On-Demand Webinars

5 Proven Methods to Optimize Agent Productivity and Reduce Attrition

Join Greg Hanover, CEO of Liveops and Tricia Yankovich, SVP of People & Human Resources at Five9, as they discuss strategies CX leaders can deploy to successfully navigate employee engagement and retention in 2021.


Strategies to Navigate CX Demands for the Contact Center

Join Kerry Bodine, Author & Customer Experience Thought Leader, and Darryl Addington, Director of Portfolio Marketing at Five9, as they discuss ways global leaders can catch up on past CX initiatives and strategies to meet and exceed their contact center goals in 2021.


Digital CX Opportunities to Kickstart the New Year

Join our guest speaker, Kate Leggett, VP & Principal Analyst at Forrester Research, and Peter Milligan, Sr. Portfolio Marketing Manager at Five9, as they reveal top CX opportunities to kickstart the new year and priorities contact center leaders need to meet the demands of the new digital consumer.