Five9 Webinars

Learn how Sekure Merchant increased their same-week sales conversions by 55% with CallMiner and Five9.

Sekure Merchant, a leading credit card processing company, was having difficulties with their quality management and sought to increase the effectiveness of their sales team. Within two months of using CallMiner to analyze calls recorded through Five9, Sekure Merchant significantly increased their sales conversions and identified thousands of mis-dispositioned leads.

Join us for a webinar with Dave Hill, Jeff Stroum, and Matt Coffey on Thursday, July 26th to learn how Sekure Merchant leveraged Five9 and CallMiner Eureka to:

  • Boost sales conversions by measuring the effectiveness of sales pitches.
  • Monitor the behaviors of missed sales opportunities.
  • Increase call center efficiency by uncovering excessive silence, reducing manual call categorization, and tracking barriers to first call resolution.

Sign up now, space is limited.

Thursday, July 26th 11:00 am PT

On-Demand Webinars

5 Stepping Stones to Practical AI in the Contact Center

Bringing AI into your contact center is an important step in delivering smarter, personalized experiences. Tune in to learn what steps you need to take now to create a foundation for an AI-driven future.


How lululemon Increased their Flexibility to Meet Guest Demands: Making the Switch to a Global Cloud-Based Contact Center with Five9

lululemon uses Five9 to meet seasonal demand—simplifying their process for doubling the number of agents for the holidays.


How Booker Transformed Their Customer Experience with Oracle and Five9

Join Five9 customer Brian Raboin, Vice President of Customer Experience at Booker, and Darryl Addington, Director of Product Marketing at Five9, for a lively discussion about Booker’s customer experience transformation.