AI powered customer service has empowered CX professionals worldwide to navigate the rapid changes in consumer behavior. However, before your enterprise rushes to adopt Contact Center AI, it’s important not to lose sight of how AI is enhancing the human side of customer service and allowing agents to build long-term trust with customers.
Join our executive webinar with Jonathan Rosenberg, CTO of Five9, and Ram Rajagopalan, Senior Director of Product Management, to learn how practical AI is rapidly improving contact center efficiencies and enabling customer service agents to treat every customer with care.
In this webinar, you will learn how practical AI:
Reduces agent effort, boosts performance and improves average handle time (AHT)
Lowers contact center costs, while greatly improving customer satisfaction
Enables customer service agents to provide a more human experience
The unforeseen events of the global pandemic will have long-lasting effects on customer service. It has forced consumers to behave in new ways and now is the opportunity for your enterprise to position itself at the forefront of these new behaviors.
As a result, Five9 has partnered with recognized polling firm, Zogby Analytics, to discover how thousands of consumers currently rate their customer experiences in a pandemic world.
Join Contact Center Analyst, Blair Pleasant and Michael Rose, podcast host of That’s Genius!, as they review a special edition of the 4th annual Customer Service Index (CSI) and reveal key insights that your enterprise can use to stay ahead of new consumer preferences in a post-COVID-19 world.
In this live webinar, Blair and Michael will discuss:
Insights into how COVID-19 has changed consumer behavior
Whether CX has improved in a digital-first, pandemic world
Ways to stay ahead of new expectations beyond 2020
How will customer experience (CX) leaders look back at the current times?
In a period of self-isolation and uncertainty, digital transformation in the contact center has proven to be a key competitive advantage when adapting to a remote work environment and high call volumes during a business interruption.
Join our roundtable webinar on November 19th at 10 AM PT with Anand Chandrasekaran, EVP Product Management at Five9, Mike Rajich, Director of Contact Center & CX Products at AT&T and Melanie Turek, VP of Research at Frost & Sullivan as they look back at 2020 and discuss how the COVID-19 pandemic has accelerated contact center transformation.
In this webinar, our expert speakers will discuss:
How COVID-19 has been a catalyst for change in the contact center market
How cloud enabled companies remain agile during a business interruption
What customer experience leaders can expect in 2021 and beyond
Join Nate Rempe, COO & President of Omaha Steaks, and Dan Burkland, President of Five9, to learn how Omaha Steaks maximizes agent productivity in a 100% work-from-home environment.
Join our customer spotlight webinar to learn how RoundPoint Mortgage quickly adapted their omnichannel strategy to meet new customer expectations during COVID-19.
Learn how Five9 and Inference Solutions are working together to help companies digitally transform their operations and navigate the variable increase in traffic due to our changing times.
You will receive an email in the next few minutes with information about the webinar.