Five9 Webinars

Webinar: 3 Customer Service Myths Debunked

In terms of customer service, what was acceptable 10 years ago, 5 years ago, or even two years ago is not adequate today. Digital transformation has changed the way consumers engage with businesses, and today’s consumers demand a consistent experience, regardless of location or device.

How can you understand what consumers are looking for in today’s world? Five9 partnered with Zogby Analytics to conduct an online survey to fully understand how customer service plays into consumer behavior and purchasing decisions. To our surprise, the survey results have uncovered data that debunks some of the biggest customer service myths out there.

Join Blair Pleasant, contact center industry analyst, and Five9 on December 4th for a deep dive into the survey results and how you can use this data to improve customer service throughout your contact center.

Key topics include:

  • What channels consumers are most likely to use when seeking help
  • What factors consumers are considering when evaluating their experience
  • The key factors that consumers are most influenced by when deciding to do business with a company
  • What your business can do to create positive experiences for your customers

A customer first culture starts with you. Register now!

Tuesday, December 4th 11:00 am PT
Register

On-Demand Webinars

5 Stepping Stones to Practical AI in the Contact Center

Bringing AI into your contact center is an important step in delivering smarter, personalized experiences. Tune in to learn what steps you need to take now to create a foundation for an AI-driven future.

Webinar

How lululemon Increased their Flexibility to Meet Guest Demands: Making the Switch to a Global Cloud-Based Contact Center with Five9

lululemon uses Five9 to meet seasonal demand—simplifying their process for doubling the number of agents for the holidays.

Webinar

How CARFAX Leverages Salesforce and Five9 to Increase Agent Productivity

CARFAX leverages Salesforce integration to give their contact center agents more insight into prospect and customer data, resulting in more effective calls and simplified processes.

Webinar