Aug 30: Ask the Experts: Is AI Really Necessary?  
The public accepts AI – evidenced by the adoption of Siri, Amazon Alexa, and Google Home. Which begs the question: Why isn't AI more prevalent in the contact center? Join this webinar to learn how far AI technology has progressed and learn what is in store for the future of AI.  

Sept 1: Customer Case Study: How From You Flowers Wins with Five9  
Check out this customer webinar to learn the crucial role the Technical Account Management (TAM) team plays in ensuring the continued success of From You Flowers and advice for companies looking to expand their omnichannel strategy.

Sept 8: Demo: Gain More Customer Insights with Interaction Analytics  
Learn how you can analyze 100% of your captured interactions to detect trends, automate the quality process, and identify where good and bad customer service occurs.

Sept 13: Ask the Experts: How to Expand into Digital Channels 
If you are wondering how to engage with your customers seamlessly on any channel, join us for this webinar all about the importance of an omnichannel strategy and how to build one. 

Sept 15: Ask the Experts: Take the Sting Out of Environment Testing with Five9 Razor  
Join us for this webinar to learn how your organization can benefit from an Enterprise Testing Service and how you can move faster with a trusted cloud partner like Five9. 

Sept 22: The Steps Not Taken: What Are You Missing in Your Patient Experience? 
Join this discussion to learn the ways that health care systems can better shed light on what is not known and how to mitigate the harmful impacts of errors of omission on the patient experience.