Around the world, executives are experiencing similar challenges in the contact center.
While the pandemic is creating high demand for call center services, organizations are facing significant increases in customer churn and agent unemployment, preventing customers from getting help at a time they most need it. Therefore, it is critical for contact centers to start strategizing their business recovery plan now in order to hit the ground running when it’s time to get back to business.
On June 11th at 11 AM PT, join Contact Center Analyst, Blair Pleasant, and Michael Rose, podcast host of That’s Genius!, to learn about top priorities your contact center needs to thrive in the new work environment.
Join us to learn:
Top contact center priorities to implement during and after the crisis
How to reengage customers and win back their trust
Key customer service findings that are more relevant than ever
Join Shep Hyken, customer service and experience expert, to learn how to protect long-term relationships with your customers.
Learn how COVID-19 will change the future of our work environment and accelerate the adoption of cloud communications.
Learn how NexRep empowers their remote agent workforce to deliver exceptional customers service experiences from home.
You will receive an email in the next few minutes with information about the webinar.