Call Center Cloud Computing

Five9 — A Trusted Leader in Cloud-based Call Center Software

As the market leader in cloud-based call center software, Five9 offers a record of reliability that has gained the trust of hundreds of companies across five continents. Powered by the largest engineering team in the industry, the cloud-based Five9 Virtual Call Center includes unparalleled capabilities for inbound, outbound and blended call centers.

Cloud Computing for Call Centers

Every Five9 customer can leverage a first-of-its-kind Cloud Computing Platform for Call Centers that uses web services technology to enable advanced software integrations with other applications and services. Call center cloud computing developers and IT professionals can use Five9 Cloud APIs to integrate with home-grown CRM applications, create custom agent desktops, use integration frameworks to create unified agent desktops, retrieve data from external systems for call routing, and more. Since the Five9 call center APIs are web services, they are available to be used by the widest possible range of cloud computing and premise-based applications, and developers using the Five9 APIs can create code in their preferred development environment.

Five9 Cloud APIs Overview

CTI Web Services

The Five9 Computer-Telephony Integration (CTI) Web Services API provides access to softphone controls and sophisticated call center agent functionality. The CTI Web Services API can connect the Five9 web-based softphone to other business applications used by call center agents, such as home-grown CRM solutions, billing or order entry systems, and agent scripting applications.

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Configuration Web Services

The Five9 Configuration Web Services API provides developers access to Five9 User, Calling List, Contact, and Campaign Management capabilities. The Configuration Web Services API can be used to add new leads to lists, provision new Five9 users, manage campaigns within a 3rd-party application, and more.

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Reporting Web Services

The Five9 Reporting Web Services API provides developers access to Five9 Reporting data for calls and agents. The Reporting Web Services API can be used to archive information in a data warehouse, provide historical data to workforce management systems, and more.

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Developer Program Overview

Call center developers and IT professionals can apply to join the Five9 Developer Program to gain access to a sandbox for development, full API documentation including code samples, and a dedicated developer support team that can speak your language — whether it's Java, C#, AJAX, PERL, or Visual Basic. Each new member of the Five9 Developer Program receives two developer seat licenses for inbound, outbound and auto-dialing features and a $50 credit towards long-distance fees.