Skip to main content

Improve Outbound Calling with Smart Dialers

Use smart dialers to automate outbound calling from your contact center. Increase the time your agents spend with real prospects and customers by filtering out no-answers and busy signals.

Get a Quote

Power Dialer - Provide agents with on-screen customer history from your CRM before each call.

Progressive Dialer - Use advanced algorithms to predict agent availability and adjust dial rates accordingly.

Preview Dialer - Adaptively control dialing pace based on past campaign performance.

Predictive Dialer - Gain maximum control over dial rate with manually configured calls-to-agent ratios. 

See How Five9 Can Help Your Business

  • Power Dialer - Provide agents with on-screen customer history from your CRM before each call.
  • Progressive Dialer - Use advanced algorithms to predict agent availability and adjust dial rates accordingly.
  • Preview Dialer - Adaptively control dialing pace based on past campaign performance.
  • Predictive Dialer - Gain maximum control over dial rate with manually configured calls-to-agent ratios.

Smart Dialers Make Your Contact Center More Productive

Five9 Smart Dialers automate the dialing process and only connects agents to calls that are answered by a live prospect, filtering out no-answers and busy signals. The Progressive Dialer adaptively controls dialing pace based on past campaign performance.

The Predictive Dialer uses advanced algorithms to predict agent availability and dials accordingly. The Power Dialer uses a manually configured calls-to-agent ratio to give you maximum control over dialing rate. The Preview Dialer pulls customer history from the CRM before each call and pops it to the agent’s screen for review before dialing.

Logo Wall Logo Wall
Logo Wall
Logo Wall

Omaha Steaks Delivers Exceptional Customer Service

We want to provide first contact resolution. We'll make sure we can handle any questions, any sales calls, anything, at the moment they call in, or the channel they message us in. We really found a partner in Five9.

Omaha Steaks

Read more customer stories

#000000

Omaha Steaks Delivers Exceptional Customer Service

We want to provide first contact resolution. We'll make sure we can handle any questions, any sales calls, anything, at the moment they call in, or the channel they message us in. We really found a partner in Five9.

Omaha Steaks

#000000

A Few of Our Recognitions:

2022 Globee Disruptor Award

Five9 was recognized with a Gold Globee in the second annual Disruptor Awards, which highlight the success of technologies and solutions that supplement consumer experience. Disruptor companies like Five9 are selected for their ability to innovate the industry with unique solutions and modern tools that enhance the customer experience.

2022 Golden Bridge Business and Innovation Award

The Globee Golden Bridge Awards program honors the world's best in organizational performance, based on an evaluation of characteristics like services, innovation, and customer satisfaction. Over 100 expert judges from across the world participated in the awards, recognizing Five9 for strong performance in Cloud Computing/SaaS Innovation.

2022 Globee Information Technology World Award for Hot Company of the Year

The Globee Information Technology World Awards® recognize IT and cyber security vendors that lead in innovation with their products, services, and solutions. Over 170 expert judges evaluated the award entries, and Five9 received a Silver Globee for Hot Company of the Year, based on the success of its AI solutions in customer engagement.

Brandon Hall Group Excellence in Technology Award for Best Advance in AI for Business Impact

Brandon Hall Group operates the longest running awards program in Human Capital Management and identified Five9 Agent Assist as a top performer. The awards were judged by a panel of veteran, independent senior industry experts and Brandon Hall Group senior analysts and executives, who evaluated entries based upon unique differentiators, value proposition and measurable results.

2021 BIG Innovation Awards

2021 BIG Innovation Awards 2021 - Five9 Agent Assist and Inference Studio Platform Win 2021 Big Innovation Awards

2021 Aragon Research Innovation Award for Intelligent Contact Centers

Five9 was recognized with a Gold Globee in the second annual Disruptor Awards, which highlight the success of technologies and solutions that supplement consumer experience. Disruptor companies like Five9 are selected for their ability to innovate the industry with unique solutions and modern tools that enhance the customer experience.

Check out our rewards