Contact Center Awards for Innovative Software

Five9 is the winning recipient of Aragon Research’s 2024 Innovation Award for Intelligent Contact Center, also referred to as AI Contact Center. Five9 is pleased to accept the award, which recognizes providers leveraging technology to adapt to changing markets and shape their future direction.

We are proud to be recognized for the 7th year as a 2024 Gartner® Magic Quadrant™ Leader for Contact Center as a Service. We believe our positioning in the report on the basis of Completeness of Vision and Ability to Execute reflects the strength of our platform powered by Five9 Genius AI.

As a dedicated CCaaS provider, Five9 is committed to delivering an optimal blend of customer service capabilities. Five9 achieves perfect scores for customer sentiment and business success in the 2024 Metrigy MetriRank report.

Five9 was named an IDC MarketScape Leader. The IDC MarketScape assesses CCaaS vendors based on both quantitative and qualitative factors.

Five9 was awarded the top provider award for Contact Center as a Service Platform in 2024 based on both customer ratings and quantitative metrics correlating the use of a vendor’s products and services with measurable business success.

Five9 has been recognized by Aragon Research as a Leader in the Aragon Research Globe for Intelligent Contact Center (ICC) based on three dimensions: strategy, performance, and reach. The evaluation was based on specific criteria that analyzed the company’s overall completeness of vision and ability to execute. Aragon Research analysts called out the following strengths for Five9 including its cloud offering, inbound and outbound focus and omni-channel features.

Five9 has earned a position as a top performer in the North American CCaaS market in a benchmarking report from Frost & Sullivan. The North American Enterprise Cloud Contact Center Market, 2023 identifies Five9 as one of the top three participants in their Frost Radar report due to having one of the largest partner ecosystems in the market, IVA and WEM growth potential, and constant innovations to enhance the overall CX.

Five9 has been recognized by Opus Research as a Leader in the 2023 Opus Decision Makers’ Guide for Enterprise Intelligent Agents IVA based on its strategic potential, product completeness and flexibility. The 2023 Opus Decision Makers’ Guide for Enterprise Intelligent Agents IVA identifies Five9 as a leader based on its AI innovations, developer flexibility through Five9 IVA Studio and consistent track record.

Five9 has been recognized by Gartner as a Leader in the Magic Quadrant for Contact Center as a Service for its offering, the Five9 Intelligent CX Platform. The evaluation was based on specific criteria that analyzed the company’s overall completeness of vision and ability to execute.

The purpose of this MetriRank study is to evaluate the leading CCaaS providers in the market today that are best positioned to succeed in the long term based on market share, financials, market share momentum, product mix, customer sentiment, and customer business success.

As a pure-play CCaaS provider, Five9 is highly focused on delivering the right mix of capabilities. The company has stayed true to its roots, focusing exclusively on its CCaaS offering, the Five9 Intelligent CX Platform. Five9 is a leading provider based on strong market share, product mix, and customer sentiment scores.

Five9 has been named a leader in growth and innovation for the CCaas market in EMEA in the Frost Radar Report for 2023. The report notes that Five9 leads in the application of AI and automation in the contact center with an innovative omnichannel experience and new AI modules that dramatically improve contact center analytics for deeper insight. Five9 is also recognized for uptime capabilities that are among the highest in the market, its focus on innovation, and for providing easy and fast deployment.

Five9 has earned a position as a top performer in the Latin American CCaaS market in a benchmarking report from Frost & Sullivan. The Frost Radar™: Latin American Cloud Contact Center Market, 2023 identifies Five9 as one of the top three participants in their Frost Radar report due to bright future growth potential, an expanding partner ecosystem, high adoption rates among AI-based products, and constant innovations to enhance the overall CX.

Frost & Sullivan recently researched the contact center-as-a-service (CCaaS) industry and, based on its findings, recognizes Five9 with the 2023 LATAM Competitive Strategy Leadership Award. Five9 is a well-positioned CCaaS platform provider that excels in the LATAM cloud contact center arena as a market-leading software company with over 21 years of CCaaS experience.

Frost & Sullivan continuously researches the cloud contact center industry and, based on its most recent findings, recognizes Five9 with the 2023 North American Enabling Technology Leadership Award. Each year, Frost & Sullivan presents this award to a company that develops a pioneering technology that enhances current products and enables new product and application development. The award recognizes the high market acceptance potential of the recipient’s technology.

The Top Provider award recognizes vendors that have achieved above-average customer sentiment ratings and high business success for their customers. Five9 received above average ratings in key areas of CCaaS including rich feature sets and received the highest analytics rating due to the focus on making data useful for customers. Five9 continues to expand its feature set with a focus on providing the tools and data agents need to deliver personalized and fluid customer experiences.

Aragon Research ranked Five9 highest for conversational AI strategy among 14 providers in the The Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center, 2023. Aragon recognized Five9 strengths including Omnichannel, Voice and digital IVA, Seamless handoff between bots and live agents, and No-code IVA builder.

The ISG Provider Lens for Europe and the UK assessed 21 CCaaS providers to score their strengths, challenges, and competitive differentiators. Identified as a leader with extensive technology expertise and a strong portfolio of offerings powered by AI, Five9 received high strength ratings for its extensive feature-rich platform, intelligent virtual agent technology, powerful workforce optimization offerings, and effective WFM solutions.

Five9 Intelligent Virtual Agent has been named a leader in the 2022 Opus Research “Decision Makers' Guide to Enterprise Intelligent Assistants.” Five9 is the only contact center provider featured in the report and received top recognition among Voice-First Assistance providers for its market presence, product flexibility, and company vision.

Five9 has been named a winner of the 2021 Aragon Research Innovation Award for Intelligent Contact Centers. This is the fourth consecutive year Five9 has received an Aragon Innovation Award, which recognizes providers leveraging technology to adapt as markets change and actively inform how their markets will evolve.

Aragon Research analyzed 22 conversational AI vendors and evaluated their strategy, performance, and reach. Five9 emerged as a leader, noted for its strength in omnichannel, seamless handoff between bots and live agents, and App Marketplace.

The 2021 Frost Radar™ benchmarking report evaluates the North American CCaaS market for the enterprise, and Five9 rates among the top performers.

The benchmarking report identified Five9 as a top performer in the region, noting its people, platform, delivery, and flexibility as key drivers of success.

Brandon Hall Group operates the longest running awards program in Human Capital Management and identified Five9 Agent Assist as a top performer. The awards were judged by a panel of veteran, independent senior industry experts and Brandon Hall Group senior analysts and executives, who evaluated entries based upon unique differentiators, value proposition and measurable results.

Five9 has been awarded a Glassdoor Employees' Choice Award, recognizing the Best Places to Work in 2022. This award reflects Five9's high employee satisfaction regarding key aspects like culture, opportunities, values, and diversity.

The Globee Golden Bridge Awards program honors the world's best in organizational performance, based on an evaluation of characteristics like services, innovation, and customer satisfaction. Over 100 expert judges from across the world participated in the awards, recognizing Five9 for strong performance in Cloud Computing/SaaS Innovation.

Five9 was recognized with a Gold Globee in the second annual Disruptor Awards, which highlight the success of technologies and solutions that supplement consumer experience. Disruptor companies like Five9 are selected for their ability to innovate the industry with unique solutions and modern tools that enhance the customer experience.

The Globee Information Technology World Awards® recognize IT and cyber security vendors that lead in innovation with their products, services, and solutions. Over 170 expert judges evaluated the award entries, and Five9 received a Silver Globee for Hot Company of the Year, based on the success of its AI solutions in customer engagement.

Great Place to Work and Fortune Magazine have recognized Five9 among the 2022 Best Workplaces in the Bay Area, ranking Five9 at 19th place on the annual list. Great Place to Work holds America's largest ongoing annual workforce study of over 1 million employee survey responses and data from companies representing more than 6.1 million U.S. employees. This award was based on the survey results which indicated 95% of employees said Five9 is a great place to work.