Industry Executives and Diverse Focus

Mike Burkland

Chief Executive Officer

Mike Burkland is the CEO and Chairman of Five9. He originally joined Five9 as CEO in January 2008 and held the position for nearly 10 years. Mike established the vision and strategy for Five9 to become one of the leading providers of cloud contact center software for the enterprise market, built an organization that is known for its operational excellence and exceptional culture, led the company through its IPO in 2014 and scaled Five9 into one of the fastest growing public companies in the CCaaS space. He was also honored with the Ernst & Young Entrepreneur of the Year award for Northern California in June 2017. In December 2017 Mike transitioned from CEO to Chairman after being diagnosed with cancer. Under Mike's leadership for nearly 15 years as both CEO and Chairman, Five9 has scaled from an 80-person company to a 2,000-person company. He returned to the CEO role effective November 2022 and is excited to be back on the field with the Five9 team.

Before Five9, Mike was the CEO of several enterprise software and cloud companies in market segments ranging from systems management and content management to security and CRM. Earlier in his career, he held various positions at Oracle and BMC. Mike holds MBA and BA degrees from the University of California at Berkeley.

In Mike's view, business is the ultimate team sport. Building a successful company is analogous to building a winning sports franchise. It requires top talent, the right playbook and great team chemistry.

Barry Zwarenstein

Chief Financial Officer

Barry Zwarenstein has more than 35 years of financial leadership in the technology industry. Barry is responsible for the company's financial planning and operations. In 2019, Barry was awarded the Bay Area CFO of the Year Award for the small to medium public category.

Barry has been the CFO of several companies: He's managed three successful IPOs (Five9, VeriFone and Logitech), and played a significant role in the sale of SMART Modular Technologies to Silver Lake Partners for $635M and the sale of Acuson to Siemens Health Care for $700M. Barry was also CFO of Iomega Corporation and Mellanox Technologies. Barry holds a Bachelor of Commerce from the University of Natal, South Africa and an MBA from the Wharton School of Business, University of Pennsylvania.

Barry's philosophy is to take a broad approach to the role of CFO and become an effective business partner across the entire organization. Barry's approach is to keep shareholders adequately informed, ensure sufficient funding, drive process improvements, and report accurate and timely financial information. A key element that connects these roles are in-depth, contextual analyses about all aspects of the business; something that is easily accomplished in a cloud company like Five9 since there is an abundance of consistent and coherent data. He also believes it is essential to have best-in-class, scalable, and integrated systems, as well as a strong, seasoned finance team.

Dan Burkland

President

As President of Five9, Dan Burkland manages the entire customer lifecycle from sales to implementation to ongoing support – all critical to customer success for a cloud software company.

He heads global sales, including all direct sales, channels, System Integrators, and ISV partnerships. By leading implementation, professional services, and customer support organizations, Dan has elevated the exceptional, industry-recognized customer service that Five9 provides to its clients.

Dan has more than 30 years of contact center experience building and scaling successful sales and leadership teams. Before Five9, Dan was SVP of Sales at Transera Communications. He also ran worldwide sales for IP Unity, growing the business tenfold, and held sales management positions at Cisco and GeoTel.

Callan Schebella

Executive Vice President of Product Management

Based in San Francisco, Callan Schebella is EVP of Product Management. Callan has worked his entire career in Voice Automation, Machine Learning and related technologies, with a focus on creating solutions that make it easier for businesses of all sizes to build and maintain speech-enabled applications.

He was CEO of Inference Solutions prior to the company being acquired in 2020. Callan held multiple roles at Inference Solutions, first as co-founder, then chief architect and finally as CEO. He helped grow Inference from an initial concept to an established market leader in the Intelligent Virtual Agent space. Prior to Inference, he started his career at Telstra Research Laboratories in Australia working on spoken dialog systems and technology commercialization.

Callan has a master's degree in engineering from the University of South Australia and an MBA from Melbourne Business School.

Genefa Murphy

Chief Marketing Officer

Genefa Murphy is the Chief Marketing Officer for Five9. With over 15 years of global experience in the field of technology from consulting, to product management, strategy and marketing, she is an accomplished leader and has led worldwide teams in creating and executing compelling and effective go-to-market strategies.

She is a passionate business executive, with experience across various IT domains. Always a technology enthusiast, she consistently looks for new opportunities to break the mold and push boundaries, to lift her teams to the next level – exemplified by her proven track record, ranging from execution of global product releases to building go-to-market strategies for both incubation solutions and established product lines, and driving hands on digital transformation.

Most recently, Genefa was the SVP and CMO for Micro Focus, a multi-billion dollar enterprise software company. In this role, she led her team through the separation from HPE, acquisition into Micro Focus and the subsequent transformation of the marketing and enablement teams. She also helped transform the underlying marketing tech stack, helping deliver scale and exceptional ROI for the company, its customers and partners. Genefa previously, held various global roles across products, marketing, enablement and communications at Hewlett Packard Enterprise and HP.

Genefa holds a BSc in Business IT and a PhD, which focused on the intersection of technology and sociology in determining technology adoption in the enterprise. Genefa has been recognized as a global CMO of the year and CRN Woman of the Channel for her contributions to the partner and channel eco-system.

James Doran

Executive Vice President of Strategy & Operations

James Doran is the Executive Vice President of Strategy & Operations at Five9, responsible for advancing the company's growth strategy and operational maturity to enable the organization to deliver on its promise. James is a widely respected veteran leader, having led multiple business transformations throughout his 20+ years in the industry.

Prior to Five9, James was Vice President of Strategy & Operations for Cisco's Collaboration division, where he led the business transformation to subscription, inked alliances with SalesForce, Apple, IBM and Google and drove the merger and acquisition agenda to include Broadsoft, Mindmeld and AppDynamics. James also held a variety of executive positions at Symantec, worked in strategy consulting, with successful start-ups, and served on staff for both the White House and Capitol Hill.

James received a BA in Economics from the University of Notre Dame and an MBA from the Thunderbird School of Global Management.

Kimberly Lytikainen

Chief Legal and Compliance Officer, and Corporate Secretary

Kimberly Lytikainen is the General Counsel and Chief Compliance Officer at Five9, responsible for all legal affairs and compliance matters for the company. Kimberly brings over 25 years of legal and leadership experience to help the Five9 organization scale globally with balanced risk.

Prior to Five9, she was the Chief Legal Officer and Corporate Secretary at Poshmark, a next gen consumer marketplace company, and, prior to that, led MINDBODY, a SaaS company, through an IPO, several strategic acquisitions, and their sale to Vista Equity Partners as Chief Legal and Compliance Officer, and Corporate Secretary. She has also held Vice President positions at Pivotal and NVIDIA, where she enabled many key customer relationships, effectively resolved high stakes litigation and stewarded NVIDIA through several large international transactions. Kimberly began her in-house career at Sun Microsystems, after seven years as a trial attorney handling complex IP cases.

Andy Dignan

Chief Customer Officer

Andy Dignan is the Chief Customer Officer at Five9. Andy has spent his entire career in the Contact Center and Collaboration space. From consulting, to implementing, to designing, and selling solutions, and his strength lies in his ability to bridge the gap between technical and business level conversations. Whether it's meeting with a CIO or whiteboarding with a CTO, Andy is skilled at developing solutions that create positive business outcomes. He has a deep understating of the technology landscape and is considered an industry expert in the Contact Center & Collaboration industry.

Before moving into this role at Five9, Andy led the Global Partner teams, helping scale the business to become a leading Channel, Global Systems Integrator, and Business Development company. Prior to Five9, Andy was the Global head of Collaboration & Contact Center GTM at Cisco Systems, responsible for 5.5B in annual revenue. Prior to Cisco, Andy led the Collaboration & Contact Center at CDW, taking the business from 300M to 700M in revenue.

Andy is a dynamic and entertaining Speaker with over a decade of experience speaking to large audiences in the high tech industry.

Tricia Yankovich

Chief People Officer

As the Chief People Officer, Tricia heads up the Global HR team at Five9 and has been with the company for a total of 4 years. Tricia is a seasoned HR professional with over 20 years in HR roles across multiple industries with an emphasis in software.

Prior to Five9, Tricia held leadership and HR roles at McGrath RentCorp, Remedy Software and Informix Software. Tricia is a trusted and respected leader with experience collaborating with leadership and stakeholders to drive performance through strong partnerships and a deep understanding of the company, employees and culture.

She is passionate about unlocking and developing talent within the organization to increase employee engagement and drive success. Tricia completed her bachelor’s degree in Management from Golden Gate University.

Panos Kozanian

Executive Vice President of Product Engineering

Panos Kozanian is the Executive Vice President of Product Engineering for Five9 and is responsible for all technology operations and security. Panos is a seasoned executive with a proven record of executing technology, process, and cultural changes while managing efficiency and scale across global teams.

Prior to Five9, Panos spent 14 years at Cisco where he led the Webex platform team composed of DevOps, SRE, Data Center Operations, SysOps and Cloud Engineers with responsibility for the productivity, reliability, and operating budget of over 3000 developers. Under Panos' leadership, Webex scaled to four times its pre-pandemic usage - helping enable the business continuity for 85 percent of all Fortune 500 companies.

Jonathan Rosenberg

Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company's technology strategy. He received his bachelor's and master's degrees from MIT and holds a PhD in electrical engineering from Columbia University.

In 2002 he was named one of the most innovative young technologists in the world by Technology Review magazine. He also was named a "Top Supergeek" by CRN and won a Pulver Von Pioneer award for contributions to the VoIP industry. In 2015 he was presented with the Ohio University Strowger Award for transformational innovation in the Telecommunications industry.