Solid Leadership

Rowan Trollope is CEO of Five9, a leading provider of cloud contact center software for the enterprise. Rowan is passionate about how digital transformation revolutionizes the way we communicate, in particular how organizations bring personalized experiences to their customers. He joined Five9 as CEO in May 2018.

Rowan is a recognized Silicon Valley leader and has a depth of experience in software solutions and cloud innovation. He is a self-proclaimed geek and taught himself to program on a Commodore 64 at a local Radio Shack and holds a number of patents in computer security and operating systems.

Prior to Five9, Rowan was SVP and General Manager of Cisco’s Applications Group and a member of the executive leadership team. Under Rowan’s leadership, Cisco refreshed its entire collaboration technology portfolio, simplifying the product line and winning over 20 awards for outstanding product design.

Prior to Cisco, at Symantec Rowan was Group President Sales, Marketing, and Product Development, responsible for cloud security and the SMB market. He developed and grew the Company’s Software as a Service strategy and expanded its cloud-based delivery and customer support models.

Barry Zwarenstein has more than 35 years of financial leadership in the technology industry. Barry is responsible for the company's financial planning and operations. In 2019, Barry was awarded the Bay Area CFO of the Year Award for the small to medium public category.

Barry has been the CFO of several companies: He's managed three successful IPOs (Five9, VeriFone and Logitech), and played a significant role in the sale of SMART Modular Technologies to Silver Lake Partners for $635M and the sale of Acuson to Siemens Health Care for $700M. Barry was also CFO of Iomega Corporation and Mellanox Technologies. Barry holds a Bachelor of Commerce from the University of Natal, South Africa and an MBA from the Wharton School of Business, University of Pennsylvania.

Barry's philosophy is to take a broad approach to the role of CFO and become an effective business partner across the entire organization. Barry's approach is to keep shareholders adequately informed, ensure sufficient funding, drive process improvements, and report accurate and timely financial information. A key element that connects these roles are in-depth, contextual analyses about all aspects of the business; something that is easily accomplished in a cloud company like Five9 since there is an abundance of consistent and coherent data. He also believes it is essential to have best-in-class, scalable, and integrated systems, as well as a strong, seasoned finance team.

As President of Five9, Dan Burkland manages the entire customer lifecycle from sales to implementation to ongoing support – all critical to customer success for a cloud software company.

He heads global sales, including all direct sales, channels, System Integrators, and ISV partnerships. By leading implementation, professional services, and customer support organizations, Dan has elevated the exceptional, industry-recognized customer service that Five9 provides to its clients.

Dan has more than 30 years of contact center experience building and scaling successful sales and leadership teams. Before Five9, Dan was SVP of Sales at Transera Communications. He also ran worldwide sales for IP Unity, growing the business tenfold, and held sales management positions at Cisco and GeoTel.

Based in San Francisco, Callan Schebella is EVP of Product Management. Callan has worked his entire career in Voice Automation, Machine Learning and related technologies, with a focus on creating solutions that make it easier for businesses of all sizes to build and maintain speech-enabled applications.

He was CEO of Inference Solutions prior to the company being acquired in 2020. Callan held multiple roles at Inference Solutions, first as co-founder, then chief architect and finally as CEO. He helped grow Inference from an initial concept to an established market leader in the Intelligent Virtual Agent space. Prior to Inference, he started his career at Telstra Research Laboratories in Australia working on spoken dialog systems and technology commercialization.

Callan has a master’s degree in engineering from the University of South Australia and an MBA from Melbourne Business School.

Genefa Murphy is the Chief Marketing Officer for Five9. With over 15 years of global experience in the field of technology from consulting, to product management, strategy and marketing, she is an accomplished leader and has led worldwide teams in creating and executing compelling and effective go-to-market strategies.

She is a passionate business executive, with experience across various IT domains. Always a technology enthusiast, she consistently looks for new opportunities to break the mold and push boundaries, to lift her teams to the next level – exemplified by her proven track record, ranging from execution of global product releases to building go-to-market strategies for both incubation solutions and established product lines, and driving hands on digital transformation.

Most recently, Genefa was the SVP and CMO for Micro Focus, a multi-billion dollar enterprise software company. In this role, she led her team through the separation from HPE, acquisition into Micro Focus and the subsequent transformation of the marketing and enablement teams. She also helped transform the underlying marketing tech stack, helping deliver scale and exceptional ROI for the company, its customers and partners. Genefa previously, held various global roles across products, marketing, enablement and communications at Hewlett Packard Enterprise and HP.

Genefa holds a BSc in Business IT and a PhD, which focused on the intersection of technology and sociology in determining technology adoption in the enterprise. Genefa has been recognized as a global CMO of the year and CRN Woman of the Channel for her contributions to the partner and channel eco-system.

James Doran is the Executive Vice President of Strategy & Operations at Five9, responsible for advancing the company’s growth strategy and operational maturity to enable the organization to deliver on its promise. James is a widely respected veteran leader, having led multiple business transformations throughout his 20+ years in the industry.

Prior to Five9, James was Vice President of Strategy & Operations for Cisco’s Collaboration division, where he led the business transformation to subscription, inked alliances with SalesForce, Apple, IBM and Google and drove the merger and acquisition agenda to include Broadsoft, Mindmeld and AppDynamics. James also held a variety of executive positions at Symantec, worked in strategy consulting, with successful start-ups, and served on staff for both the White House and Capitol Hill.

James received a BA in Economics from the University of Notre Dame and an MBA from the Thunderbird School of Global Management.

Kimberly Lytikainen is the General Counsel and Chief Compliance Officer at Five9, responsible for all legal affairs and compliance matters for the company. Kimberly brings over 25 years of legal and leadership experience to help the Five9 organization scale globally with balanced risk.

Prior to Five9, she was the Chief Legal Officer and Corporate Secretary at Poshmark, a next gen consumer marketplace company, and, prior to that, led MINDBODY, a SaaS company, through an IPO, several strategic acquisitions, and their sale to Vista Equity Partners as Chief Legal and Compliance Officer, and Corporate Secretary. She has also held Vice President positions at Pivotal and NVIDIA, where she enabled many key customer relationships, effectively resolved high stakes litigation and stewarded NVIDIA through several large international transactions. Kimberly began her in-house career at Sun Microsystems, after seven years as a trial attorney handling complex IP cases.

As the Senior Vice President of HR, Tricia heads up the Global HR team at Five9 and has been with the company for a total of 4 years. Tricia is a seasoned HR professional with over 20 years in HR roles across multiple industries with an emphasis in software.

Prior to Five9, Tricia held leadership and HR roles at McGrath RentCorp, Remedy Software and Informix Software. Tricia is a trusted and respected leader with experience collaborating with leadership and stakeholders to drive performance through strong partnerships and a deep understanding of the company, employees and culture.

She is passionate about unlocking and developing talent within the organization to increase employee engagement and drive success. Tricia completed her bachelor’s degree in Management from Golden Gate University.

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy. He received his bachelor’s and master’s degrees from MIT and holds a PhD in electrical engineering from Columbia University.

In 2002 he was named one of the most innovative young technologists in the world by Technology Review magazine. He also was named a "Top Supergeek" by CRN and won a Pulver Von Pioneer award for contributions to the VoIP industry. In 2015 he was presented with the Ohio University Strowger Award for transformational innovation in the Telecommunications industry.

David Pickering is the executive vice president of engineering, and is responsible for all product and platform development, and Five9’s worldwide engineering teams.

Pickering comes to Five9 from Intuit, where he led engineering for QuickBooks Online (QBO) and launched the QuickBooks Accountant segment. As QBO’s product development leader he oversaw six years of exceptional growth, with SaaS growing 10x to more than 2.7 million small business subscribers. He previously led engineering for the SaaS Contact Center at Oracle, where he launched its enterprise call center and contact center suite. Pickering also led engineering for TapJoy, a successful targeted marketing and monetization platform for social and mobile developers.

Panos Kozanian is the Executive Vice President of Cloud Operations for Five9 and is responsible for all technology operations and security. Panos is a seasoned executive with a proven record of executing technology, process, and cultural changes while managing efficiency and scale across global teams.

Prior to Five9, Panos spent 14 years at Cisco where he led the Webex platform team composed of DevOps, SRE, Data Center Operations, SysOps and Cloud Engineers with responsibility for the productivity, reliability, and operating budget of over 3000 developers. Under Panos’ leadership, Webex scaled to four times its pre-pandemic usage - helping enable the business continuity for 85 percent of all Fortune 500 companies.

Hardik Parekh is an industry recognized executive with a track record of developing and maturing world-class security programs in enterprise companies including Intuit, Amazon, and Splunk. He executes the companywide global cybersecurity strategy at Five9, ensuring a security minded, risk aware culture through training, Secure Development Lifecycle process implementation and automation.

Prior to Five9, Parekh held several security leadership roles at Splunk, Amazon, Intuit, RSA/EMC, where he built information security, product security, continuous compliance, and security operations strategy, implementation plans and roadmap. In his previous role, as Head of Product Security at Splunk, he developed the product and infrastructure security and privacy strategy, which included on-premise, managed cloud, cloud-native platform/products, mobile products, premium applications and the application store. At Splunk, Parekh led DevSecOps transformation and delivered security at scale and speed. Parekh also built a modern, highly automated Security Operations Center at Amazon’s Physical Retail Business Unit as CISO. He contributed to industry standards like OWASP Software Assurance Maturity Model, Building Security In Maturity Model, NIST Secure Software Development Framework, and SANS Top 25 Programming Errors.

Parekh holds M.S. in Computer & Information Science Engineering from University of Florida.

Scott Welch is the executive vice president of Telco Services & EMEA Operations at Five9 and is responsible for global telecom services, and EMEA operations. Scott is a seasoned executive with more than 30 years of experience in software development, technology operations, and management.

Prior to Five9, Welch spent ten-plus years at inContact where he managed a team responsible for several operational functions, including telecom operations, cost of goods, system and network administration, security, database administration, billing operations, network provisioning, and a 7x24 network operations center. Welch also held positions as vice president information services, vice president of application development, and information technology director at various technology companies prior to 2003.

Scott is driven by a strong desire to deliver technology for critical systems in a high tech environment. He believes that system availability is like air for customers, it’s necessary every moment and critical when you don’t have it. He takes pride in delivering results through a team that is just as passionate as he is about platform performance.