Improve Patient Loyalty via Your Contact Centre
Healthcare consumers demand great customer service and strong communications throughout their journey. Use cloud-powered technology to boost patient loyalty and likelihood to recommend.
AdventHealth Moves Patient Care Forward
AdventHealth uses Five9 for both reliable contact centre support and physician practices. With 51 hospitals, AdventHealth strives to take care of its patients’ “mind, body, and spirit.” Five9 helped address key issues, including gaining visibility into call volumes for the physician practices across systems.
The technology that Five9 offers just from the contact center standpoint is everything you want and need: the robust reporting, full transparency, the IVA.
Healthcare Contact Centre Software
Five9 Intelligent Virtual Agent
Automate routine tasks with AI so live agents can focus on higher value work.
Use AI to provide self-service and guide employees to productive conversations.
EHR Integrations
Connect to electronic health records (EHR) systems with Five9’s APIs for easy access to the data needed with fewer mouse clicks
Security
Ensure HIPAA compliance. Five9 maintains appropriate administrative, physical, and technical safeguards to protect health information.
Back Office Integrations
Maximise your current patient data investments with Five9 APIs that seamlessly connect to revenue cycle, scheduling, pharmacy, CRM, and other systems to increase productivity.
Five9 Workforce Optimisation
Schedule your workforce while evaluating the quality and compliance of healthcare conversations.
Resources
Five9 IVA in Action: Appointment Scheduling
See how you can use virtual agents to handle common patient interactions like scheduling appointments.
athenahealth Empowers Workforce Flexibility
With agents in multiple locations, athenahealth was faced with finding a scalable contact solution that could allow agents to work remotely.
New Communication Priorities in Healthcare
Frost & Sullivan surveyed a global panel to learn how they’ve re-architected real-time communications.
Empower Your Team
Create connected experiences with patients during their healthcare journey, using your contact centre to resolve issues quickly in the way they want to connect.
