Verticals
August 4th
No More Friction: Five9 Epic Fusion and the Future of Intelligent Patient Access
Patient access is the front door to your health system — and for too many patients and staff, it's still stuck. Disconnected systems, manual handoffs, and siloed workflows create friction that costs health systems time, money, and patient trust. Five9 Epic Fusion changes that. Join Roni Jamesmeyer, Director of Industry Marketing at Five9, and Javi Ramirez, a key architect of the Five9 Fusion platform, for a candid conversation moderated by industry analyst Blair Pleasant on how health systems are eliminating patient access friction — right now. You'll learn how the Epic API Adapter connects your contact center agents directly to Epic workflows, how the Epic Orchestrator enables AI-powered self- service that patients actually complete, and how Five9 is helping health systems close the referral loop faster than ever. Walk away with a clear picture of what’s possible – and what’s next
Verticals
August 5th
Stopping Fraud Before It Stops You: How Financial Services Leaders Are Winning the Fight
Join COMMfusion's Blair Pleasant and Five9’s Manu Yegnaraman, as they will examine where financial institutions are struggling with outbound fraud communications, how modern engagement strategies can help close the gap between fraud detection and customer notification, and how Five9 Advanced Campaign Manager (ACM) helps financial institutions automate proactive fraud communications across voice, SMS, email, and mobile channels while supporting compliance requirements and improving customer engagement. What You'll Learn Why the detection-to-notification gap has become a major business risk The most common breakdowns in outbound fraud communications How leading institutions are addressing customer trust and scam concerns Best practices for scaling fraud notifications while maintaining compliance How automation and omnichannel engagement can improve fraud response and customer experience Fraud detection identifies the threat, while timely communication helps stop the damage. The financial organizations that excel at both will be best positioned to reduce losses, strengthen customer trust, and stay ahead of an increasingly sophisticated fraud landscape.
August 13th
Five9 AI Day 2026
Where contact center AI gets real. One day. Five sessions. Practical AI you can put to work the day after.
