The AI Promise
September 24th
Mastering the Art of the Prompt: How to Build, Test, and Optimize in Agent Assist
Effective agent summaries start with an effective prompt. This session introduces a straightforward framework - Build, Test, Optimize - for creating and refining Agent Assist prompts, giving you a repeatable process to improve summary quality without writing a single line of code.
The Blueprint
November 18th
The 2026 New Era of CX Awards: Winners Revealed
See how this year's top-performing Five9 customers solved real problems: faster wait times, better fraud protection, agents who finally have room to do good work. We'll walk through what these teams changed and what it got them. If you're building your own CX strategy, this is 30 minutes of real examples, not theory. Save your spot.
