The AI Promise
February 18th
Five9 Genius AI: The AI Loop That Drives Real Results
Join us for an interactive, results-driven session where you’ll see the Genius AI lifecycle in action. Start with AI Insights to surface high-impact opportunities and quick wins for AI Agent deployment. Explore practical use cases from industries like retail and banking, view a live agent demo, and see measurable impact firsthand. Then close the loop with AI Insights to validate results and plan your next phase of improvement. It’s insight to action—powered by Genius AI.
Customer Case Study
February 26th
Building Customer Trust While Scaling AI-Driven CX
Join Five9 CTO and Head of AI Jonathan Rosenberg and Anglian Home Improvements CMO Rachael Munby for an executive-level conversation on how leadership teams scale AI-driven CX while maintaining trust with their customers.
The AI Promise
March 17th
Beyond the Buzzwords: A Data-Driven Framework for Contact Center AI Roadmaps
Perfect for leaders who need to justify AI investments and deliver results, this session moves beyond the buzzwords to a data-driven approach. While many talk about AI transformation, few have a systematic way to make it real. Using the RICE framework—Reach, Impact, Confidence, Effort—you’ll learn to prioritize initiatives with measurable rigor. Walk away ready to build an AI roadmap that resonates with the C-suite by focusing on ROI, risk mitigation, and resource optimization.
