Customer Case Study
March 25th
Winner Spotlight: Scaling with Purpose at Christian Healthcare Ministries
In this Winner Spotlight, Christian Healthcare Ministries (CHM), Five9’s 2025 Most Trusted Expert New Era of CX Award winner, shares how they transformed their contact center to support rapid growth while staying rooted in their mission of member care. Learn how CHM partnered with Five9 and Waterfield to streamline operations, expand digital engagement, and unlock major efficiency gains, including a 400% increase in revenue and dramatically faster outbound campaign execution.
The AI Promise
April 21st
Quality at Scale: How Gen AI-Powered Quality Management Transforms Every Agent, Every Call, Every Time
Most quality programs only see a fraction of the customer story. Five9 Agentic Quality Management (AQM) changes the game — analyzing 100% of interactions in real time with Generative AI. In this session, you'll see how leading brands turn instant insights into personalized coaching, smarter automation, and full-journey visibility. See real-world results and leave ready to implement quality intelligence that elevates agent performance, boosts efficiency, and transforms every customer interaction into a competitive advantage.
