Ask the Experts
September 10th
Beyond Monitoring & Coaching: Unlocking New Value From AQM
Discover how Automated Quality Management (AQM) is revolutionizing the contact center, going far beyond traditional monitoring and coaching. This webinar explores how AQM powers deep signal detection across every interaction, informs and improves real-time routing, and delivers guidance to agents in the moment, while enabling more effective coaching. Join Tim Richter and Donna Fluss to see how AQM improves agent effectiveness and engagement, enhances the customer experience, and delivers a strong return on investment.
The AI Promise
September 24th
Mastering the Art of the Prompt: How to Build, Test, and Optimize in Agent Assist
Effective agent summaries start with an effective prompt. This session introduces a straightforward framework - Build, Test, Optimize - for creating and refining Agent Assist prompts, giving you a repeatable process to improve summary quality without writing a single line of code.
