The Ivy Collection Boosts Conversion Rates by 20%

The Ivy Collection, a luxury hospitality group with over a century of legacy, is founded on delivering exceptional service. With Five9 AI, they provide guests instant support, reduce reservation no-shows, and equip agents with tools to deliver the Ivy’s signature high-touch experience. 

See how they achieved:

• 4.8 customer feedback score
• 50% reduction in employee attrition
• 20% improvement in conversion rate
• 3% reduction in no-shows