Inbound Customer Service:
Make Your Business Stand Out
Customer Experience Matters
Customer service is more strategically important than ever before and customers are also more demanding than in the past. With Five9, you can close the gap between your customer service goals and the service you are actually able to deliver. With sophisticated features like ACD intelligent call routing, customer self-help through IVR and CTI screen pops to inform agents of customer history, Five9’s Inbound Cloud Contact Centre has all the tools you need to deliver exceptional inbound customer service to even the most demanding customers.
Five9 also provides advanced workforce management tools to help supervisors maintain high-quality service. With real-time and historical data insights at your fingertips, you can transform your contact centre into customer service centres of excellence. And because Five9 is in the cloud, your agents can log on from anywhere — all they need is an internet connection.
of companies use customer service to differentiate themselves from their competition
of consumers will always or often pay more for a better customer experience
of consumers quit doing business with a company because of a bad customer experience
Create Loyal Customer Advocates
Give your customers a great experience that they’ll want to share. CTI screen pops help agents address relevant customer concerns and best-in-class social engagement keeps customers involved.
Impact the Bottom Line
Maximise up-sell and cross-sell opportunities using ACD call routing to direct customers to the best agent for the job along with CTI screen pops to inform agents about customer buying history.
Improve the Agent Experience
Five9’s easy-to-use Agent Desktop Plus interface means happier agents, which in turn means lower turnover costs. Supervisor features help agents provide high-quality responses.
With Five9, agents have access to the right functionality and the relevant information to rapidly handle customer issues.
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The Five9 Advantage
Our customers consistently tell us that the speed and ease of our deployments make us stand out from the competition. Your contact centre can be up and running in days, not months and you can easily scale as needed.
Unlike complex on-premise contact centres, Five9 was created with the business user in mind. It’s easy enough to use that even non-techies can make changes, and intuitive enough that little-to-no training is required for your agents and supervisors.
Our subscription model allows you to pay only for the agents you need, when you need them and on a monthly basis. You no longer have to overbuy to accommodate for predictive maximum capacity or seasonal peaks.
The Five9 architecture is designed with firewalls, intrusion prevention and a vulnerability management system to protect your data. The Five9 Cloud Security Office safeguards our infrastructure, applications and operations against breaches and unforeseen events.
Five9 successfully processes over 3 billion customer interactions a year for over 2,100 customers. To mitigate service disruption and maximise up-time, we offer redundant data centres geographically dispersed on opposite US coasts as well as in Europe with failover capability.
Based on our extensive analysis, we found Five9 to be the best value.
Call +44 203 318 7902 for More Information