Five9 Named a Leader in first ever IDC MarketScape for European CCaaS

IDC has published its first-ever IDC MarketScape for European Contact Center as a Service (CCaaS) , offering independent insight into how providers support customer experience transformation and Five9 has been named as a Leader.

We believe this recognition validates the progress enterprises across Europe are making with Five9 as they reimagine customer engagement, scale securely, and deliver more seamless, human experiences. 

"Five9 is a suitable choice for large enterprises seeking a robust and scalable platform with advanced AI solutions."

— IDC MarketScape: European CCaaS 2025

In our profile, you’ll learn:

• How IDC MarketScape evaluated European CCaaS providers
• FIve9 strengths and challenges
• Key trends shaping the future of customer engagement in Europe