Healthcare & Medical Contact Center
Deliver Personalized Communication With HIPAA-Compliant Software
High-touch, empathetic patient engagement experiences help differentiate your organization’s care and support levels. Give your care teams the tools to deliver personalized communications and build long-term patient relationships.
AdventHealth Moves Patient Care Forward
AdventHealth uses Five9 for both reliable contact center support and physician practices. With 51 hospitals, AdventHealth strives to take care of its patients’ “mind, body, and spirit.” Five9 helped address key issues, including gaining visibility into call volumes for the physician practices across systems.
Five9 IVA in Action: Appointment Scheduling
See how you can use virtual agents to handle common patient interactions like scheduling appointments.
athenahealth Empowers Workforce Flexibility
With agents in multiple locations, athenahealth was faced with finding a scalable contact solution that could allow agents to work remotely.
New Communication Priorities in Healthcare
Frost & Sullivan surveyed a global panel to learn how they’ve re-architected real-time communications.