6 Ways to Improve CX in Healthcare
With patient expectations continuously rising, healthcare providers need to embrace new practices, empower users and extend communication channels to deliver exceptional patient experience.
Deliver Hyper-Personalisation and Patient-Centric Care with Every Engagement
Receiving top quality care is a given for patients. But making their care journey frictionless, personalised and accessible can be enhanced by leveraging AI and automation technology. Learn how healthcare providers, pharmaceutical and life sciences organisations can boost patient experience (PX) whilst reducing cost.
Resources to Get You Started
AI in UK Healthcare: Empowering Better Patient Experiences Through Digital Transformation
Learn how AI and self-service are empowering better healthcare experiences.
Revolutionising Patient Experience with Doctor Care Anywhere
Learn how Doctor Care Anywhere created connected, compassionate experiences at every touchpoint of the patient journey. Register for the webinar.
Transforming Patient Experience for UK Healthcare
Understand how AI and automation technologies can address the biggest challenges facing healthcare, life science and pharmaceutical organisations.
AI for Healthcare Research – Putting Patients First
Discover how AI and automation can reinvent UK healthcare contact centres—boosting efficiency, patient involvement and overall satisfaction. This research report explores key trends, challenges and solutions.
Doctor Care Anywhere has transformed its contact centre capabilities with increased productivity, improved CX scores, and, most importantly, a strategic platform for the future.
— Greg Rixon, Head of Operations, Doctor Care Anywhere
Healthcare Contact Centre Software
Any Channel, Anywhere
Allow patients to communicate with you through the channel of their choice—voice, video, chat, messaging, email, and social.
24/7 Service
Enable 24/7 customer service with AI chatbots or IVR provision. Answer questions, book appointments, schedule a queued callback, and more.
Hyper-Personalise
Use real-time data collected from your patients to provide actionable insights for your agents.
Automate Workflows
Decrease agent training time, increase agent efficiency, and drive desired outcomes like faster diagnosis and reduced no-shows.
Security & Compliance
Ensuring your Agentic AI behaves safely, consistently, and ethically is no longer optional.
