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Healthcare & Medical Contact Center

Deliver Personalized Communication With HIPAA-Compliant Software

High-touch, empathetic patient engagement experiences help differentiate your organization’s care and support levels. Give your care teams the tools to deliver personalized communications and build long-term patient relationships.

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Improve Patient Loyalty via Your Contact Center

Healthcare consumers demand great customer service and strong communications throughout their journey. Use cloud-powered technology to boost patient loyalty and likelihood to recommend.

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Improve Patient Loyalty via Your Contact Center
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AdventHealth Moves Patient Care Forward

AdventHealth uses Five9 for both reliable contact center support and physician practices. With 51 hospitals, AdventHealth strives to take care of its patients’ “mind, body, and spirit.” Five9 helped address key issues, including gaining visibility into call volumes for the physician practices across systems.

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The technology that Five9 offers just from the contact center standpoint is everything you want and need: the robust reporting, full transparency, the IVA.

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Healthcare Contact Center Software

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Intelligent Virtual Agent

Five9 Intelligent Virtual Agent

Automate routine tasks with AI so live agents can focus on higher value work.

Use AI to provide self-service and guide employees to productive conversations.

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EHR Integrations

Connect to electronic health records (EHR) systems with Five9’s APIs for easy access to the data needed with fewer mouse clicks

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Security

Ensure HIPAA compliance. Five9 maintains appropriate administrative, physical, and technical safeguards to protect health information.

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CRM Overview

Back Office Integrations

Maximize your current patient data investments with Five9 APIs that seamlessly connect to revenue cycle, scheduling, pharmacy, CRM, and other systems to increase productivity.

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Five9 Workforce Optimization

Schedule your workforce while evaluating the quality and compliance of healthcare conversations.

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Solution Brief

Five9 IVA in Action: Appointment Scheduling

See how you can use virtual agents to handle common patient interactions like scheduling appointments.

Case Study

athenahealth Empowers Workforce Flexibility

With agents in multiple locations, athenahealth was faced with finding a scalable contact solution that could allow agents to work remotely.

Infographic

New Communication Priorities in Healthcare

Frost & Sullivan surveyed a global panel to learn how they’ve re-architected real-time communications.

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Empower Your Team

Create connected experiences with patients during their healthcare journey, using your contact center to resolve issues quickly in the way they want to connect.

 

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