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Ian Storm
Partner Manager, Level AI
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Will Walsh
Sales Engineer, Level AI
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Nitin Arora
Global GTM Lead | Enterprise Sales, Pindrop
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Tore Christensen
Sr. ENT Solution Consultant, Five9
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Duane McKaig
Sr. ENT Solution Consultant, Five9
Join this expert-led session to hear insights and learn about solutions to reduce operational costs, increase customer lifetime value, and outpace emerging fraud trends.
Discover how next-generation AI is shaping CX and can become your new business differentiator.
Why Attend?
- Explore how AI is influencing contact centres and customer experience
- Examine how Pindrop is leveraging AI for identify verification, and to defend client data while improving Customer Experience
- Discover how LevelAI adds human-quality virtual agents and deep automation to fully resolve customer requests, not just route them
- Learn how Five9 is incorporating AI capabilities into its solution to create more productive and happier agents, and improve access to insights for real-time decision making
Agenda Overview:
- 12:00 - 1:00 PM: Five9 - AI Adoption to Improve CX, Employee Joy and Productivity
- 1:00 - 1:30 PM: Pindrop - Fraud & Deep Fake Defense for Contact Centres
- 1:30- 2:00 PM: Level AI - Human-quality virtual agents and deep automation, helping you fully resolve customer requests, not just route them