Five9 Operational Intelligence
Getting a comprehensive view of contact center performance can be challenging when information exists in multiple, siloed, disparate systems. It can create delays in availability that prevent you from being able to quickly resolve issues.
Five9 Operational Intelligence, powered by Five9 Workflow Automation, automatically aggregates information in real time using a library of pre-built connections to CRM, service management, order entry, billing, and other popular business systems.
Read this data sheet to learn:
- How to boost organizational alignment and agility with a unified, real-time view of your contact center’s performance
- How to gain actionable insights and drive better business decisions with pre-defined or customized views of data
- The features and benefits of Five9 Operational Intelligence