Why Organisations Are Moving to Cloud CX
To meet the needs of today’s customers, start with rethinking your business capabilities. See why moving to a cloud contact centre and adopting Contact Centre as a Service (CCaaS) is the logical path forward in a 21st-century marketplace.
- At least 50% of contact centres will adopt CCaaS by 2023.
- 90% of consumers want omnichannel service options.
- 80% of consumers want personalised service experiences from retailers.