Five9 Named a Leader in the 2026 IDC MarketScape
Contact centres are shifting from routing calls to orchestrating full customer journeys. See why we believe IDC MarketScape positioned Five9 in the Leaders category for that shift, in the first IDC MarketScape built specifically around agentic AI in the contact centre.
What we believe that means for your contact centre:
R&D that ships, not just promises. Product decisions are grounded in real customer usage and feedback.
Made to develop your team, not sideline them. Agents and supervisors improve from what actually happened on the call — coaching and self-evaluation built into the platform, not bolted on after the fact.
25 years of one focus: cloud contact centre. Every roadmap decision serves one business, not several.
SOURCE: “IDC MarketScape: Worldwide Agentic Contact Centre–as-a-Service Platforms 2026 Vendor Assessment”, August 2026, IDC # US54117326.
