Five9 for Vaccine Communication

Make Vaccine Communication Smarter, Faster, and Easier with Five9

Healthcare providers face many challenges in COVID-19 vaccine communications. Staff must manage updates and appointment scheduling while fielding questions from the community. Patients may prefer non-voice channels like email or SMS, and may not speak English as their first language. There is also paperwork and database updates to process, and everything must comply with HIPAA. Fortunately, Five9 provides powerful solutions to rapidly scale patient communication and support without onboarding new staff or outsourcing operations.

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Make self-service easy with AI.

Five9 Intelligent Virtual Agents (IVAs) provide automated self-service to help you manage your increased workload during the pandemic. Think of IVAs as a “digital workforce” that works side by side with your staff and is easy to scale up and down as needed. IVAs use artificial intelligence (AI) to communicate with patients in a conversational manner. They also have the intelligence to complete common tasks without human intervention – and they can be deployed much faster than you might imagine.

Learn how to create connected experiences with your patients and members in our white paper: Healthcare Anywhere: Deliver Next Generation Healthcare Experiences With Five9.

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Automate outgoing calls and messages to keep vaccine candidates informed about vaccine distribution.


Book, cancel, reschedule, or remind your patients about their appointments.


Provide patients the directions to the nearest or most optimal vaccination center using their address, ZIP code, or landmarks.

Frequently Asked

Answer common questions at any hour of the day about vaccine eligibility, rollout schedules, testing results, and much more.

Provide seamless live assistance.

When interactions require speaking with your staff, the Five9 Intelligent Cloud Contact Center streamlines live assistance by supporting patients’ preferred channels, providing multiple outbound options, and automating workflows from the cloud.

Learn how Teladoc moved to the cloud in only 30 days without sacrificing reliability.

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Contact Center

Intelligently route inbound conversations over voice, video, messaging (chat, SMS, social), and email.

Mass Outbound

Send mass outbound SMS (aka MMS) messages to provide appointment reminders and the latest updates to reduce calls into the contact center.

Agent UX

Reduce time hunting for controls or the right information with the Five9 integrated omnichannel agent desktop.


Eliminate time-consuming manual processes with a solution that integrates to systems with a click, deploys automations rapidly, and enables rapid process innovation.

Gain greater agility while reducing the IT workload.

Delivering COVID-19 vaccines is a monumental undertaking for healthcare providers at a time when they are already dealing with unprecedented challenges. Five9 can help you scale your communication and support channels to keep patients informed and vaccination operations running smoothly.

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Connect communication solutions with your database to allow for automatic updates.


Quickly scale your solution to fit your workforce, workflows, and infrastructure with cloud-based tools and flexible configurations.


Five9 ensures compliance with HIPAA, TCPA, GDPR, and other security and regulatory standards.


Trust Five9 to monitor and deliver resilient cloud services through its 24/7/365 network operations center (NOC).

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