We both know that Call Handle Time is one of the most important cost metrics in the Contact Centre, and is a constant challenge to keep under control. We are seeing a 50% reduction Average Call Wrap-up (ACW) time for customers who implement our GPT-powered AI Summaries. That’s a lot of potential time savings back in your pocket for every agent you have writing After Call Notes, that you could be taking advantage of today.
Watch our on-demand demo to see our AI Summaries in action and learn:
- How AI helps you generate summaries within seconds
- How your call centre can save on ACW
- How to optimise summaries such as condensing call summaries, translating them, or capturing specific call elements.
- How you can store summaries in CRM
