Steve Morrell
Managing Diretor, ContactBabel Ltd
Alexander Stint
Sr. Channel Sales Manager, Five9
Simran Virdi
Solution Consultant, Five9
UK public sector organisations are under growing pressure to deliver faster, more accessible services - despite rising demand, tight budgets and stretched teams.
In this session, Five9 experts explore how AI and frontline agents working together can reduce queues, manage peak demand and improve citizen satisfaction - without compromising trust, security or inclusion.
You’ll discover how intelligent automation and agent augmentation deliver measurable outcomes across local government, housing and higher education, including:
- Reducing council tax and benefits backlogs
- Cutting housing repairs and rent arrears call volumes
- Managing student clearing and enrolment peaks
- Automating routine enquiries while prioritising vulnerable citizens
We’ll also cover how strong AI governance and data security frameworks protect citizens and maintain public trust. Plus, see a live demo of AI in action - showing how secure, human-centred automation transforms real-world citizen journeys.
