Brian Atkinson
AVP Customer Success, Five9
Tim Richter
Sr. Director Product Marketing, Five9
Ty Stephens
Director Channel Sales, Five9
Customer experience is entering its next chapter and 2026 is set to be a pivotal year. Join us for an exclusive preview of the innovations and product announcements introduced at Five9’s CX Summit and get a clear view of what’s ahead.
In this session, we’ll look beyond the headlines to explore how Five9’s latest advancements in agentic AI, intelligent automation, analytics, and digital engagement will shape the future of CX. You’ll gain insight into the direction of the platform, the problems these innovations are designed to solve, and how organisations can start preparing now for what’s coming in 2026.
Whether you attended CX Summit or not, this webinar is your opportunity to understand where CX is headed and how to stay ahead of it.
In this session, you’ll learn:
- A preview of what’s coming in 2026: Key innovations and product announcements shaping the next phase of CX
- How AI will redefine the agent experience: From automation to real-time intelligence and more human customer interactions
- Early momentum from the ecosystem: Customer and partner highlights demonstrating what’s already possible
