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ISG Provider Lens™ for Contact Center as a Service – CX, Europe & UK 2022

Contact Center as a Service (CCaaS)

Five9 Named Contact Center as a Service Leader

The ISG Provider Lens for Europe and the UK assessed 21 CCaaS providers to score their strengths, challenges, and competitive differentiators. Identified as a leader with extensive technology expertise and a strong portfolio of offerings powered by AI, Five9 received high strength ratings for its extensive feature-rich platform, intelligent virtual agent technology, powerful workforce optimization offerings, and effective WFM solutions.

Download the ISG Provider Lens to learn how Five9 measured up to other providers, as well as these key takeaways:

  • Where CCaaS providers can find growth opportunities within social media
  • How workforce management solutions are evolving
  • Why CCaaS and AI are essential business-critical components

Download the Report