Breaking Down the Walls Between the Contact Centre and the Business
Contact center agents continue to experience the pain of trying to connect with subject matter experts within the organization. Customers are feeling the direct impact of this disconnected experience. Agents are left putting customers on hold for long periods of time, transferred to multiple users searching for answers or, even worse, having to call back another time.
Download this No Jitter white paper, sponsored by Five9, to learn why integrating contact center and unified communications (UC) platforms is a business imperative:
- The importance of providing a frictionless integration between contact center and UC platforms
- How a seamless UC integration can improve the customer experience
- Why enterprises must adopt a contact center and UC integration