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Contact Centre Awards for Innovative Software

Two Decades of Accolades

Our Recognition:

Consistency Never Stops

Five9 has been recognized by leading industry analysts and organizations, like Gartner Magic Quadrant, Forrester Wave, Innovation Awards, and more for our innovative solutions for the contact center and success as a cloud technology solution provider. Learn more about our contact and call center awards below.

Five9 Named a Leader in the 2024 Aragon Research Globe for Intelligent Contact Center (ICC)

Five9 has been recognised by Aragon Research as a Leader in the Aragon Research Globe for Intelligent Contact Center (ICC) based on three dimensions: strategy, performance and reach. The evaluation was based on specific criteria that analysed the company’s overall completeness of vision and ability to execute. Aragon Research analysts highlighted the following strengths for Five9 including its cloud offering, inbound and outbound focus and omni-channel features.

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Frost & Sullivan Named Five9 a Growth and Innovation Leader in North America, 2023

Five9 has earned a position as a top performer in the North American CCaaS market in a benchmarking report from Frost & Sullivan. The North American Enterprise Cloud Contact Center Market, 2023 identifies Five9 as one of the top three participants in their Frost Radar report due to having one of the largest partner ecosystems in the market, IVA and WEM growth potential and constant innovations to enhance the overall CX.

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Five9 Named a Leader in the 2023 Opus Decision Makers’ Guide for Enterprise Intelligent Agents IVA

Five9 has been recognised by Opus Research as a Leader in the 2023 Opus Decision Makers’ Guide for Enterprise Intelligent Agents IVA based on its strategic potential, product completeness and flexibility. The 2023 Opus Decision Makers’ Guide for Enterprise Intelligent Agents IVA identifies Five9 as a leader based on its AI innovations, developer flexibility through Five9 IVA Studio and consistent track record.

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Five9 named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Centre as a Service

Five9 has been recognised by Gartner as a Leader in the Magic Quadrant for Contact Centre as a Service for its offering, the Five9 Intelligent CX Platform. The evaluation was based on specific criteria that analysed the company’s overall completeness of vision and ability to execute.

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Metrigy Contact Centre as a Service MetriRank 2023

The purpose of this MetriRank study is to evaluate the leading CCaaS providers in the market today that are best positioned to succeed in the long term based on market share, financials, market share momentum, product mix, customer sentiment and customer business success.

As a pure-play CCaaS provider, Five9 is highly focused on delivering the right mix of capabilities. The company has stayed true to its roots, focusing exclusively on its CCaaS offering, the Five9 Intelligent CX Platform. Five9 is a leading provider based on strong market share, product mix and customer sentiment scores.

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MetriRank Leader award

Frost Radar™: European Contact Centre as a Service Market, 2023, Names Five9 a Leader

Five9 has been named a leader in growth and innovation for the CCaas market in EMEA in the Frost Radar Report for 2023. The report notes that Five9 leads in the application of AI and automation in the contact centre with an innovative omnichannel experience and new AI modules that dramatically improve contact centre analytics for deeper insight. Five9 is also recognised for uptime capabilities that are among the highest in the market, its focus on innovation and for providing easy and fast deployment.

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Frost & Sullivan Frost Radar Leader | Five9

Frost & Sullivan Names Five9 a Growth and Innovation Leader in Latin America, 2023

Five9 has earned a position as a top performer in the Latin American CCaaS market in a benchmarking report from Frost & Sullivan. The Frost Radar™: Latin American Cloud Contact Center Market, 2023 identifies Five9 as one of the top three participants in their Frost Radar report due to bright future growth potential, an expanding partner ecosystem, high adoption rates among AI-based products and constant innovations to enhance the overall CX.

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Frost & Sullivan Frost Radar Leader | Five9

Five9 Earns Frost & Sullivan’s 2023 Latin American Competitive Strategy Leadership Award

Frost & Sullivan recently researched the contact centre-as-a-service (CCaaS) industry and, based on its findings, recognises Five9 with the 2023 LATAM Competitive Strategy Leadership Award. Five9 is a well-positioned CCaaS platform provider that excels in the LATAM cloud contact centre arena as a market-leading software company with over 21 years of CCaaS experience.

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Frost & Sullivan Best Practices Award

Five9 Earns Frost & Sullivan’s 2023 North American Enabling
Technology Award

Frost & Sullivan continuously researches the cloud contact centre industry and, based on its most recent findings, recognises Five9 with the 2023 North American Enabling Technology Leadership Award. Each year, Frost & Sullivan presents this award to a company that develops a pioneering technology that enhances current products and enables new product and application development. The award recognises the high market acceptance potential of the recipient’s technology.

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Five9 2023 ETL award

Five9 Earns Metrigy MetriStar Top Provider Award for Contact Centre as a Service

The Top Provider award recognises vendors that have achieved above-average customer sentiment ratings and high business success for their customers. Five9 received above average ratings in key areas of CCaaS including rich feature sets and received the highest analytics rating due to the focus on making data useful for customers. Five9 continues to expand its feature set with a focus on providing the tools and data agents need to deliver personalised and fluid customer experiences.

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Aragon Research Names Five9 a 2023 Conversational AI Leader

Aragon Research ranked Five9 highest for conversational AI strategy among 14 providers in the The Aragon Research Globe™ for Conversational AI in the Intelligent Contact Centre, 2023. Aragon recognised Five9 strengths including Omnichannel, Voice and digital IVA, Seamless handoff between bots and live agents, and No-code IVA builder.

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2023 Globe Leader

ISG Provider Lens has named Five9 a Leader in its 2022 Provider
Lens for Europe and the UK

The ISG Provider Lens for Europe and the UK assessed 21 CCaaS providers to score their strengths, challenges and competitive differentiators. Identified as a leader with extensive technology expertise and a strong portfolio of offerings powered by AI, Five9 received high strength ratings for its extensive feature-rich platform, intelligent virtual agent technology, powerful workforce optimisation offerings and effective WFM solutions.

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CCaaS Leader

2022 Opus Research Decision Makers' Guide to Enterprise
Intelligent Assistants Names Five9 a Leader

Five9 Intelligent Virtual Agent has been named a leader in the 2022 Opus Research 'Decision Makers' Guide to Enterprise Intelligent Assistants'. Five9 is the only contact centre provider featured in the report and received top recognition among Voice-First Assistance providers for its market presence, product flexibility and company vision.

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2021 Aragon Research Innovation Award for Intelligent Contact
Centres

Five9 has been named a winner of the 2021 Aragon Research Innovation Award for Intelligent Contact Centres. This is the fourth consecutive year Five9 has received an Aragon Innovation Award, which recognises providers leveraging technology to adapt as markets change and actively inform how their markets will evolve.

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Five9 Named a Leader in Aragon Research Globe™ for Conversational AI

Aragon Research analysed 22 conversational AI vendors and evaluated their strategy, performance and reach. Five9 emerged as a leader, noted for its strength in omnichannel, App Marketplace and seamless handoff between bots and live agents.

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2021 Frost Radar™ Report Rates Five9 a Leader in North American
Enterprise CCaaS (ECCC)

The 2021 Frost Radar™ benchmarking report evaluates the North American CCaaS market for the enterprise, and Five9 rates among the top performers.

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2021 Frost Radar™ Recognises Five9 as an Innovation and Growth
Leader in the Latin American Cloud Contact Centre Market

The benchmarking report identified Five9 as a top performer in the region, noting its people, platform, delivery and flexibility as key drivers of success.

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Brandon Hall Group Excellence in Technology Award for Best Advance
in AI for Business Impact

Brandon Hall Group operates the longest-running awards program in Human Capital Management and identified Five9 Agent Assist as a top performer. The awards were judged by a panel of veteran, independent senior industry experts and Brandon Hall Group senior analysts and executives, who evaluated entries based upon unique differentiators, value proposition and measurable results.

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Glassdoor Best Places to Work 2022

Five9 has been awarded a Glassdoor Employees' Choice Award, recognising the Best Places to Work in 2022. This award reflects Five9's high employee satisfaction regarding key aspects like culture, opportunities, values and diversity.

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2022 Golden Bridge Business and Innovation Award

The Globee Golden Bridge Awards program honours the world's best in organisational performance, based on an evaluation of characteristics like services, innovation and customer satisfaction. Over 100 expert judges from across the world participated in the awards, recognising Five9 for strong performance in Cloud Computing/SaaS Innovation.

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2022 Globee Disruptor Award

Five9 was recognised with a Gold Globee in the second annual Disruptor Awards, which highlight the success of technologies and solutions that supplement consumer experience. Disruptor companies like Five9 are selected for their ability to innovate the industry with unique solutions and modern tools that enhance the customer experience.

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2022 Globee Information Technology World Award for Hot Company of
the Year

The Globee Information Technology World Awards® recognise IT and cyber security vendors that lead in innovation with their products, services and solutions. Over 170 expert judges evaluated the award entries, and Five9 received a Silver Globee for Hot Company of the Year, based on the success of its AI solutions in customer engagement.

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Best Workplaces in the Bay Area 2022

Great Place to Work and Fortune Magazine have recognised Five9 among the 2022 Best Workplaces in the Bay Area, ranking Five9 at 19th place on the annual list. Great Place to Work holds America's largest ongoing annual workforce study of over 1 million employee survey responses and data from companies representing more than 6.1 million U.S. employees. This award was based on the survey results which indicated 95% of employees said Five9 is a great place to work.

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2021 Best in Biz Award Enterprise Product of the Year

Best in Biz Awards is the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America. The Five9 Intelligent Cloud Contact Centre addresses the needs of large enterprises, providing digital engagement, analytics, workflow automation, workforce optimisation and practical AI to reimagine their customer experiences.

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Best Biz

2021 Best in Biz Award Executive of the Year, CEO Rowan Trollope

Best in Biz Awards is the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America. Under Trollope's leadership, Five9 overcame challenges to gain recognition as both a preeminent cloud contact centre and enterprise solution, achieving a series of record-breaking earnings reports.

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