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2025 Forrester TEI Highlights Five9 Impact See Results
NEW 2025 Business Leaders CX Report Download Now

Contact Center Resources: Get to Know the Five9 Cloud

Five9 Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premises systems with our contact and call center resources. Find out how Five9 can bring joy to your CX with the AI, workforce management, and other industry resources in our knowledge base below.

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Five9 Recognized in MetriRank 2025

Recognized as a top CCaaS leader in Metrigy’s 2025 MetriRank report, Five9 delivers the Power of More—more customer satisfaction, more agility, more results. With AI innovation, an intelligent CX platform, and a customer-first approach, we help organizations elevate every interaction through connected, AI-powered experiences that drive measurable business outcomes. 

  • Recognized CCaaS leader in MetriRank 2025
  • AI innovation powering intelligent CX experiences
  • High customer sentiment and business success scores
  • Pure-play focus delivering faster, smarter results
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2025 TEI Study: The Power of AI-Powered CX

Discover the cost savings and business benefits enabled by The Five9 Intelligent CX Platform. The commissioned 2025 Forrester Consulting Total Economic Impact™ Study showcases the measurable ROI achieved by a composite organization representative of interviewed customers with experience using the Five9 Intelligent CX Platform.

See how our customers gained:

  • More Efficiency: Cutting handle time by 120 seconds per call

  • More Savings: Saving $5.6M by eliminating legacy systems

  • More Retention: Reducing agent turnover by 30%

  • More Containment: Letting AI Agents handle up to 28% of contacts

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Study
Business Leaders CX Report

2025 Business Leaders CX Report

What does the future of customer experience look like through the eyes of CX leaders? In this exclusive Five9 report, we surveyed 400+ global business decision makers—and uncovered key gaps between what leaders think customers want and what customers actually expect. Learn how AI, automation, and evolving agent roles are reshaping service—and how to align your CX strategy for 2025.

What you’ll uncover: 

  • How AI, automation, and self-service are transforming CX
  • The evolving role of agents in high-value conversations
  • The disconnect between CX priorities and customer expectations
  • Key investment priorities and operational pain points

 

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Five9 Solution Bundles

Five9 helps you deliver exceptional customer experiences while modernizing your contact center through the power and agility of the Five9 Intelligent Cloud Contact Center.
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Data Sheet
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Five9 Workforce Engagement Management

With Five9 WEM, you can manage your contact center more effectively, streamline your operations, and deliver exceptional customer experiences with powerful tools. Read this data sheet to learn more.
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Data Sheet
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FIVE9 NEW CX BUNDLES

The Five9 New CX Bundles offer five tailored packages from digital-only to full omnichannel with AI-powered agent support, plus flexible WEM and CRM adaptor choices designed to simplify sales and increase value.
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Data Sheet
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The Power of More in Conversational AI

Recognised in Opus Research’s 2025 Conversational AI Intelliview, Five9 delivers pragmatic innovation—AI-powered self-service with enterprise-grade reliability, giving organisations the Power of More through secure deployments, intelligent automation, and measurable business impact.
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The Power of More in Conversational AI

Recognised in Opus Research’s 2025 Conversational AI Intelliview, Five9 delivers pragmatic innovation—AI-powered self-service with enterprise-grade reliability, giving organisations the Power of More through secure deployments, intelligent automation, and measurable business impact.
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Report
Customer Success Book 2025

2025 Customer Success Book

Real stories, real success. Businesses are transforming CX with AI and human ingenuity. Discover real-world success stories from businesses that have embraced The New CX—transforming their contact centres, empowering their agents, and delivering more for their customers.
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E-book
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Datasheet Microsoft Teams UC Integration

Five9 UC Integration with Microsoft Teams enables agents to consult with experts, conference them in, or transfer the call directly to answer the customer’s question on the first contact.

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Data Sheet
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