Reliability by Design for the Cloud
Like the name implies, Five9 has designed our Intelligent Cloud Contact Center to deliver the highest reliability in the industry. Our cloud software uses distributed and redundant computing resources to scale rapidly on demand. Five9 process over 5 billion call minutes annually.
For organizations that rely on high-volume contacts, nothing is more important than up-time. Five9 processes billions of inbound and outbound calls for some of the biggest names in financial services, insurance, healthcare, retail, education, energy and outsourcing industries – companies that cannot afford service interruptions. Five9 data centers and voice POPs are geographically distributed in North America, Europe, APAC, and LATAM to provide customers options for geo-redundancy and in-region voice routing.
Five9 Intelligent Cloud Contact Center is deployed using a hardened and secure architecture with fully redundant subsystems and compartmentalized security zones. Five9 is regularly audited under AICPA AT 101 or SSAE 18 standards demonstrating robust data protection controls.
Speed & Scalability
By employing only proven, state-of-the-art solutions, Five9 enables contact centers the flexibility to rapidly scale on-demand. This allows organizations to quickly adapt to business seasonality and opportunities.
Designed to provide contact center solutions that are available when you need them, with a sophisticated architecture that is fast, secure, and scalable.
Our Network Operations Center gives customers the knowledge and peace of mind that our team is always at the controls and ready to jump into action if needed.
The benefits we’ve seen with Five9 have been impressive. We’ve seen increased uptime, improved customer satisfaction ratings, no major outages, gained efficiencies, sustained service levels and the ability to scale up and down anytime depending on the business need.
An IT Checklist for Cloud Based Global Architecture Solutions
Moving your legacy on premises solutions to the cloud is compelling for a number of reasons, but there are still some areas of potential risk around picking the right vendor. Similar to on premises solutions, you still need to assess product features, capabilities, services, support and cost. In addition, you need to investigate and validate vendor claims related to reliability, flexibility and security.
This white paper is designed to help you assess and evaluate cloud solutions as viable replacements for on premises infrastructure.Get Whitepaper
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Now more than ever, the contact center is the front door for many businesses.
At Five9, we are on a mission to help transform your contact center to meet customers’ heightened expectations while engaging and empowering your agents to deliver more human experiences.