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About Five9

A Leader in Cloud Contact Center Software

Woman smiling and talking on the phone

Our Mission

Creating Powerful Customer Connections Since 2001

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform
contact centers into customer engagement centers of excellence, coupled with a deep understanding of the
cost and complexity involved in running a contact center.

Our Story (so far)

From Visionary to Category Leader

Founded in 2001, Five9 led the cloud revolution in contact centers. Five9 rapidly gained momentum as
contact centers began to understand the potential of the cloud and started looking for alternatives to
traditional, premises-based solutions. Five9 has been leading the cloud charge ever since.

The Numbers

Measurable Excellence

Five9 provides end-to-end solutions with digital engagement, analytics, workforce optimization, and AI
and automation to increase agent productivity and deliver tangible business results.


years of cloud contact
center experience


employees around
the world


enterprise, mid-market, and SMB customers in
104 countries


concurrent agent seats


billion call minutes
recorded annually


global SI, channel,
and technology


Net Promoter Score
(NPS) for professional services


concurrent agent seats


Five9 Milestones



Received Glassdoor Employees’ Choice Award, Best Places to Work
Won 4th consecutive Aragon Research Innovation Award


Wins Best in Biz Award for Enterprise Product of the Year
Use of Five9 Intelligent Virtual Agent grows 180%
Named a 2021 UK’s Best Workplace
Named Leader in Aragon Research Globe for Conversational AI and Intelligent Contact Centers
Named Metrigy MetriStar Top Provider for Workforce Optimization Platforms


CEO Rowan Trollope named Top Executive for Cloud Computing by Stratus Awards
Selected to power largest COVID-19 testing organization in the US
Five9 scored 4.5 out of 5 in Gartner Peer Insights – 2nd highest in industry
Named leader in the Forrester WaveTM for Cloud Contact Center
Acquisitions: Inference Solutions (IVA) and Virtual Observer (WFO)


Barry Zwarenstein named Bay Area CFO of the Year
CEO, CFO, and IR earn top rankings in All-America Executive Team
Named leader in Gartner Magic Quadrant for CCaaS, 5th year
Acquisition: Whendu (Workflow Automation)


Introduced practical AI for contact center
Named leader in Gartner Magic Quadrant for CCaaS, 4th year
Named leader in the Forrester WaveTM for Cloud Contact Center


Dan Burkland promoted to President
Named leader in Gartner Magic Quadrant for CCaaS, 3rd year
Released comprehensive omnichannel experience and customer journey analytics
Summer Release 2017 makes the digital transformation of the customer experience seamless, scalable, and global.


Named leader in Gartner Magic Quadrant for CCaaS, 2nd year
Five9 launches Summer Release, the latest version of the Five9 Cloud Contact Center.
Five9 receives Frost & Sullivan Customer Value Leadership Award


Launches Freedom Release and the “simply smart” Agent Desktop Plus user interface
Named leader in Gartner Magic Quadrant for CCaaS


Five9 announces initial public offering on NASDAQ under ticker symbol FIVN


Five9 acquires SoCoCare, brings advanced social and mobile customer care to the cloud contact center
Launched new mobile app for supervisors and enhanced multichannel capabilities


Opened new worldwide headquarters in San Ramon, CA, to accommodate rapid company growth
Named one of the fastest growing tech companies in North America on Deloitte’s 2012 Technology Fast 500™


Inc. Magazine ranked Five9 as one of the fastest-growing private companies in the US (again)


Inc. Magazine ranked Five9 as one of the fastest-growing private companies in the US
Reached the 1 billion mark for annual run-rate of calls processed
Added speech recognition to the Five9 IVR
Introduced Five9 University, an online portal offering training and certification for users of Five9 virtual call center software


Launch of a new sales, service and support organization to meet the growth of the cloud contact center market.


Introduced powerful predictive dialing, IVR self-service, advanced call routing, and enhanced reporting
Mike Burkland joins as president and CEO


500 customers milestone
Delivered cloud CRM integration with Salesforce
Delivered blended solution that dynamically manages inbound and outbound operations


Southeast Asia headquarters opened in the Philippines


Advanced IVR capabilities added to the VCC


First release of the Five9 Virtual Contact Center (VCC)


Began cloud contact center operations



Locations Around the Globe

North America

San Ramon, California


San Francisco, California


London, UK


Mandaluyong City, PH


Melbourne, AUS

Satellite Offices

Amsterdam, NL


Barcelona, ESP


Cologne, DE


São Paulo, BR


Stockholm, SE


Toronto, CA


Porto, PT

Our Statement

Now more than ever, the contact center is the front door for many businesses.

At Five9, we are on a mission to help transform your contact center to meet customers’ heightened
expectations while engaging and empowering your agents to deliver more human experiences.