Five9 Webinars

How to change your Service Strategy to become Digital-First

Led by Paul Greenberg (CRM Industry Analyst), this roundtable webinar will walk you through self-service strategies, process automation, and advanced conversational AI capabilities to help you make every customer interaction matter while allowing service to become a major source of revenue generation.
In this webinar, attendees will learn how to:
  • Supercharge digital self-service with best-in-class knowledge and decision automation.
  • Automate digital service processes throughout the customer journey.
  • Drive intuitive digital experiences with conversational AI.
  • Optimize cost savings goals and generate service revenue while improving customer experience
Wednesday, October 27th 10:00 am PST

Shopping Cart Rescue & the Contact Center

The post-pandemic shopper has embraced online purchasing like never before. The National Retail Federation forecasts that e-commerce sales will grow between 10.5% and 13.5% to more than $4.44 trillion in 2021. Unfortunately, online shoppers abandon on average 84.27% of their online carts!  
You can find out about how Five9 and Lucency are helping businesses eliminate expensive leaks in this massively critical stage in the e-commerce journey at our Oct. 28 webinar: 
Tune into this webinar to learn:  
  • Why are abandoned shopping carts a problem for retailers?  
  • How do you rescue a shopping cart at risk of abandonment? 
  • Why is the Contact Center so important to solving this big problem for retailers? 
Thursday, October 28th 11:00 am PST

On-Demand Webinars

How Teams and Five9 Deliver Game-Changing Customer Experience


The Role of Virtual Agents in the New Digital Workforce

Join Callan Schebella, EVP of Product at Five9, Patrick Branley, Director of Technology at Pizza Hut Australia and Henry Hernandez, Director of NEMT at Alivi, for this 20-minute webinar to learn why now is the time to embrace a digital workforce to deliver exceptional customer experiences and tangible business results.   


The Next Big Thing in AI

Gain insight into the future of AI in the contact center and what it means for the human experience.