How to change your Service Strategy to become Digital-First
Led by Paul Greenberg (CRM Industry Analyst), this roundtable webinar will walk you through self-service strategies, process automation, and advanced conversational AI capabilities to help you make every customer interaction matter while allowing service to become a major source of revenue generation.
In this webinar, attendees will learn how to:
- Supercharge digital self-service with best-in-class knowledge and decision automation.
- Automate digital service processes throughout the customer journey.
- Drive intuitive digital experiences with conversational AI.
- Optimize cost savings goals and generate service revenue while improving customer experience
Wednesday, October 27th 10:00 am PSTRegister
Shopping Cart Rescue & the Contact Center
The post-pandemic shopper has embraced online purchasing like never before. The National Retail Federation forecasts that e-commerce sales will grow between 10.5% and 13.5% to more than $4.44 trillion in 2021. Unfortunately, online shoppers abandon on average 84.27% of their online carts!
You can find out about how Five9 and Lucency are helping businesses eliminate expensive leaks in this massively critical stage in the e-commerce journey at our Oct. 28 webinar:
Tune into this webinar to learn:
- Why are abandoned shopping carts a problem for retailers?
- How do you rescue a shopping cart at risk of abandonment?
- Why is the Contact Center so important to solving this big problem for retailers?
Thursday, October 28th 11:00 am PSTRegister
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