Max Ball
Principal Analyst, Forrester
Elizabeth Preston
Senior Consultant, Forrester
Erin Wilson
Director, Technical Marketing, Five9
With a pandemic receding, inflation on the rise, and a possible recession looming, it is crucial to step back and evaluate the bigger picture.
To better understand the financial impact and business value justification of a cloud contact centre, Five9 commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) Study and examine the potential ROI enterprises may experience by deploying Five9’s enterprise-ready cloud platform.
In this webinar hosted by Five9, guest speakers Max Ball and Elizabeth Preston of Forrester discuss the findings of the TEI study. In addition, Five9 Director of Technical Marketing Erin Wilson will discuss what moving to Five9 could mean for your business.
Check out this webinar to learn how moving to the cloud can help you:
- Reduce average call handle time by streamlining access to real-time data
- Avoid downtime with better system reliability
- Improve operational flexibility through enabling remote work
