Healthcare & Medical Call Center
Deliver Personalized Communication With HIPAA-Compliant Software
High-touch, empathetic patient engagement experiences help differentiate your organization’s care and support levels. Give your care teams the tools to deliver personalized communications and build long-term patient relationships.
The McKesson Story
The prescription refill process can be hard for some patients to navigate. Pharmaceutical distributor McKesson saw this problem and applied Five9 AI healthcare call center software to their processes. This improved McKesson's call resolution success rate by 50%+; saved agents thousands of hours of repetitive, tedious work; and reduced customer frustration.
Improve Patient Loyalty via Your Contact Center
Healthcare consumers demand great customer service and strong communications throughout their journey. Use cloud-powered technology to boost patient loyalty and likelihood to recommend.
AdventHealth Moves Patient Care Forward
AdventHealth uses Five9 for both reliable call center support and physician practices. With 51 hospitals, AdventHealth strives to take care of its patients’ “mind, body, and spirit.” Five9 helped address key issues, including gaining visibility into call volumes for the physician practices across systems.
The technology that Five9 offers just from the contact center standpoint is everything you want and need: the robust reporting, full transparency, the IVA.
Five9 IVA in Action: Appointment Scheduling
See how you can use virtual agents to handle common patient interactions like scheduling appointments.
athenahealth Empowers Workforce Flexibility
With agents in multiple locations, athenahealth was faced with finding a scalable contact solution that could allow agents to work remotely.
New Communication Priorities in Healthcare
Frost & Sullivan surveyed a global panel to learn how they’ve re-architected real-time communications.
Empower Your Team
Create connected experiences with patients during their healthcare journey, using your call center to resolve issues quickly in the way they want to connect.