Are Call Centers Still Around?
Call centers, also known as contact centers, are still a primary function for businesses and organizations to provide customer service and support. Like the call centers of the past, today’s call centers are a blend of onsite physical locations where agents work alongside each other and remote call centers, where agents work from home. The advent of cloud contact center software has enabled many call centers to take a primarily remote approach, saving the cost of real estate and broadening their talent pool of available agents.
Use Cases for Call Centers
Call centers are used for various business reasons:
Traditional customer service
Healthcare patient support services
Financial services and banking support services
Transportation and hospitality reservations