What is the Purpose of Call Forwarding?
Call forwarding is the ability to have incoming calls automatically transferred to another phone number without the call having to be answered. For example, businesses that answer their own phones during business hours, may engage call forwarding to an answering service after hours, so that calls continue to be answered.
Reasons to Use Call Forwarding
There are several common reasons to use call forwarding:
When a party is not present or does not want to receive calls
When the recipient is not available for a specified time, but wants calls answered
When calls need to be answered by a third party with more authority or expertise
To provide information or context for callers at any time
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