What Are Dialing Plans?
Dialing plans are dial plans for landlines or VoIP that determine a pattern of digits people can dial to make calls inside or outside the business. For example, dialing “9” to place external calls is an external dial plan. Using extension numbers within a business is an example of an internal dial plan. Dial plans are also used to create automated menu prompts in interactive voice response systems.
Ways to Use Dialing Plans
Here are some ways businesses use dialing plans:
To route calls in an automated menu system
To set distinct extension numbers as the “face” of the organization
To create groups of extension numbers for specified departments
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