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What Does A Cancelled Call Mean?

A canceled call means a call that is placed but instantly terminated without connecting. It does not connect and will not appear in “missed calls”. In call centers that place outbound calls, canceled calls prevent agents from connecting with the intended party.  

 

Reasons for Canceled Calls

There are several potential reasons for canceled calls:  

  • The phone may be turned off 

  • There may be connectivity issues 

  • The number is not receiving inbound calls 

  • The number that is calling has been blocked 

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Two Plugs Connecting