What is A Callback?

A callback is a request by a customer to have a customer service agent call them back. It is often part of a queue callback feature, where customers are provided the option to have an agent return their call – in the order it was received – rather than wait on hold on the phone. Requesting a callback is typically simple, involving a single button click once a customer is in the traditional phone queue. 

Benefits of Callback 

There are multiple benefits to callback: